Flood Insurance Customer Reviews

Your representative was helpful and knowledgeable . Terrific !
Pennsylvania Customer, September 2023

The person was very courteous and quickly found the answers to my questions.
Pennsylvania Customer, September 2023

Exceptional
Florida Customer, September 2023

They quick response of the team on ensuring we are accommodated.
Florida Customer, August 2023

[Name] handled my situation promptly and professionally.
Wisconsin Customer, August 2023

Pleasant to talk to and answered all questions
Florida Customer, September 2023

Quickly returned my call and answered my question.
Mississippi Customer, September 2023

Very helpful.
New Jersey Customer, September 2023

Quick and easy to pay my bill over the phone
Florida Customer, September 2023

Selective's agent was very helpful and courteous. She forwarded me a copy of our plan right away.
Maryland Customer, September 2023

Want to know how flood insurance can be so different when our structure is higher than most of our neighbors on the SAME street. Can't get a straight answer when others are paying $750+ vs us at $1722?
New Jersey Customer, September 2023

Very good and pleasant.
North Carolina Customer, September 2023

Staff that I spoke with did not address my questions and repeatedly asked me to contact my agent. They actually put me on hold promising to come back on the line but actually transferred my call to my agent. I got the impression that they did not want to go the extra mile or even explain how my policy numbers were not correct. I am concerned that Selective would treat me the same way should I have a claim.
Virginia Customer, September 2023

The service rep was very courteous and responded to my concerns very quickly
Pennsylvania Customer, September 2023

I was not able to use your web site to pay my renewal premium or to even access any documents about my policy. I was able to pay the premium by speaking to your agent. I asked her to check on what was wrong with the web site and when it would be fixed. She said no one else had complained. Although I accomplished my goal of paying for renewal, I would have been much happier if she had taken a stronger interest in solving the root cause of the problem.
Pennsylvania Customer, September 2023

Unexplained increase in Flood Insurance, just a bill? Then the lady said there would be late charges when the policy was paid early Aug, not due till 8/31 - WHAT??
New York Customer, September 2023

the first person i spoke with got the policy number wrong when i read it to him. got my credit card number wrong when i read that to him, and got my email address wrong when i read that to him.the second person i spoke with, she was very good,i give her a 10, the male representive i spoke with first i give a 1.
Pennsylvania Customer, September 2023

Does Selective automatically send a bill when payments are due? Thank you.
Maryland Customer, September 2023

I am new at this. Better explanations would help a lot
North Carolina Customer, September 2023

Exceptional
Massachusetts Customer, September 2023

My insurance went up over 30% w no explanation. I never made a claim. Im currently looking for a new flood insurance company
Oregon Customer, September 2023

The person who answered the phone was polite and addressed my issue very quickly.
Florida Customer, September 2023

Quick and reliable service after I terminated my policy
South Carolina Customer, September 2023

they answered my question and knew what I was talking about.
New Jersey Customer, September 2023

Helpful and courteous
Georgia Customer, September 2023

Very professional and knowledgeable
Florida Customer, September 2023

Your representative was helpful and knowledgeable . Terrific !
Florida Customer, September 2023

The rep quickly resolved my issue, however I would like a better explanation as to why an incorrect past due statement was mailed to me on July 26, 2023when your own records show my VISA was charged on July 10, 2023 nd the policy was in effect as of renewal date of July 12, 2023. It's extremely troubling to receive an incorrect statement, and raises questions about the accuracy of your billing system.
Florida Customer, September 2023

Friendly and prompt solving a situation.
Pennsylvania Customer, September 2023

North Dakota Customer, September 2023

[Name] is very efficient. Whenever I call she delivers.
Florida Customer, August 2023

The person was very courteous and quickly found the answers to my questions.
Florida Customer, August 2023

Brian was very responsive and easy to understand and work with.
New Jersey Customer, August 2023

Professional, courteous & helpful
Massachusetts Customer, August 2023

She was very helpful.
Wisconsin Customer, August 2023

They quick response of the team on ensuring we are accommodated.
Florida Customer, August 2023

[Name] was a nice person to talk to and gave good advice and next steps.
New Jersey Customer, August 2023

RE: Selective Flood policy. Regarding 2 calls I made seeking detailed information about my declaration page. I got an education on Full Risk Premium, glidepath, policy expiration vs. cancel and more. Helpful to me and my neighbors who are ignorant as to how flood insurance works. I give the Selective service desk an A++ EXCELLENT.
Mississippi Customer, August 2023

We have been assigned an adjuster but we haven't heard from his/her yet
Delaware Customer, August 2023

The agent was helpful and patient with the questions asked and I received what I needed
Texas Customer, August 2023

[Name] handled my situation promptly and professionally.
Texas Customer, August 2023

easy
Florida Customer, August 2023

Agent was quick with getting issue resolved, explained very well.
Pennsylvania Customer, August 2023

Rhode Island Customer, August 2023

very friendly
South Carolina Customer, August 2023

Everything was ok
Virginia Customer, August 2023

The lady was very professional and helpful in everything
Florida Customer, August 2023

The representative was friendly knowledgeable and efficient.
South Carolina Customer, August 2023

Correct information
South Carolina Customer, August 2023

The person who assisted me was helpful and courteous. I wanted to find out if paying for less than the full year was possible, since we are selling the house within 3 weeks of paying the premium. However, there was no option for partial payment.
Florida Customer, August 2023

I'm still waiting for a response from either my mortgage company or Selective. It's been over a week.
New Jersey Customer, July 2023