Commercial Insurance Customer Reviews

Efficient and Effective customer service.
New Jersey Customer, July 2023

She was very helpful and very quick with what I needed.
Illinois Customer, July 2023

Rep was professional, friendly and resolved my issue quickl
Pennsylvania Customer, July 2023

[Name] understood our policy issue and is working to get the $15.00 charged removed.
Pennsylvania Customer, July 2023

would of been a 10 but my rates keep increasing every year with no losses not fair
Pennsylvania Customer, July 2023

I had to be transferred to four different people before my situation could be resolved.
Wisconsin Customer, July 2023

courteous fast thorough
Massachusetts Customer, July 2023

Timeline to turn in required documents was sufficient. The ability to upload all documents was easy and efficient as well.
South Carolina Customer, July 2023

Overall pleasant experience. Helpful, informative and very kind.
Indiana Customer, July 2023

agent was helpful, informative, and provided me with the information in a polite, friendly manner
New York Customer, July 2023

I haven't heard from anybody
Ohio Customer, July 2023

Extremely helpful and kind!
Connecticut Customer, July 2023

She was very intelligent & spoke English very well. Extremely helpful!
New Jersey Customer, July 2023

I had a pleasant afternoon with my auditor
New Jersey Customer, July 2023

Customer service is always top notch
Virginia Customer, July 2023

Answered all my questions and concerns
Georgia Customer, July 2023

Information was crisp, to the point, useful and issue resolved.
Indiana Customer, July 2023

Ease of completion
Massachusetts Customer, July 2023

My phone call was easy, and I accomplished the changes I needed succinctly. Everything I needed to be completed was accomplished in just the 1 phone call.
Missouri Customer, July 2023

[Name] answered my question and after investigating my problen he helped correct the mistake
New Jersey Customer, July 2023

because I was help, with my questions and concern.
New Jersey Customer, July 2023

There was hardly any communication
New Jersey Customer, July 2023

Took a while to get through. STILL waiting for ADJUSTER's call
New Jersey Customer, July 2023

The agent was very helpful and made things clear as far as explaining everything to me.
New York Customer, July 2023

I did not communicate with anyone regarding the results
Pennsylvania Customer, July 2023

Great attitude-very helpful-quick response
Virginia Customer, July 2023

The agent was kind, patient and helpful
Virginia Customer, July 2023

He was very nice and easy to talk to.
Wisconsin Customer, July 2023

Very happy with talking with Customer Service and paying online
Iowa Customer, July 2023

Knowledgeable staff
Illinois Customer, July 2023

Took 3 phone calls to get a payment made. Representatives were professional and polite.
Indiana Customer, July 2023

Massachusetts Customer, July 2023

The information I asked for was sent promptly.
Michigan Customer, July 2023

[Name] was knowledgeable, helpful and resolved my issue quickly and easily.
Pennsylvania Customer, July 2023

I as manager at an injury at work on Monday July 3; phones were never answered if you had sought treatment already; only nurses lines answered even though nurses rerouted me over 5 times to the "back line" no answer on intake until 9 am Wednesday morning even after a nurse rerouted me to intake AGAIN where they put me on hold and disconnected me! TERRIBLE service for INTAKE. you SHOULD AlWAYS have a 24/7 answering service for WORKERS comp advice!
Rhode Island Customer, July 2023

Virginia Customer, July 2023

Because I have been dealing with 2 workers comp cases that have no adjuster now assigned to them since Feb. 6th and one ,if not both have little to no more merit for any treatment but I keep getting the run around.
Georgia Customer, July 2023

Process went well, fairly smooth and easy
Idaho Customer, July 2023

We set up autopay last month yet only a $7 payment was autopaid which caused our account to be cancelled. This to us is unacceptable and now realize your autopay system does not work. [Name], Operations Mgr. Tri-Town Paving
Massachusetts Customer, July 2023

Good response, but it still took 4-5 days to finally connect with the actual adjuster that was going to handle our claim
Minnesota Customer, July 2023

New Jersey Customer, July 2023

Very professional and speedy process. No issues.
Georgia Customer, July 2023

communication is terrilbe
New Hampshire Customer, July 2023

straight forward, not time consuming
New Mexico Customer, July 2023

Good / quick service.
Connecticut Customer, July 2023

[Name] is knowledgeable of your company's policy and procedures. She helped me to understand our policy better and simplified what we already have. Ashley is great. She was very kind.
Georgia Customer, July 2023

I asked for verification for license plate being destroyed and no verification was provided from anyone and I transferred the truck to your company. Someone could use the plates forever or untill they have an accident. Zero concern.
Kentucky Customer, July 2023

[Name] is awesome, pleasant and very easy to work with. The audit was effortless.
New Jersey Customer, July 2023

The ease of ability to send info via email.
New Jersey Customer, July 2023

New Jersey Customer, July 2023

[Name] was very help pointing out anything she thought we need to change.
South Carolina Customer, July 2023

I did not understand why I was told Drivers were code 6217 and then it was changed to 8232. They tried to explain it to me, it still doesn't make sense to me. But all my drivers are under 8232. Drivers are drivers to me, they do nothing different whether we log or do biomass. All is good.
Virginia Customer, July 2023

Selective drafted payment out of our checking account and then sent an email that the amount was not paid. Even though Selective has taken the money. The Selective Rep said it was up to our bank to PROVE the money was drafted.
Connecticut Customer, July 2023

Representative was very nice
Michigan Customer, July 2023

Speedy replies and quick buy out offer
New Jersey Customer, July 2023

When I called about my situation, Selective got me in touch with Servpro who responded immediately and the adjuster called within hours. I was most grateful for the prompt response.
Pennsylvania Customer, July 2023

Excellent customer service.
Rhode Island Customer, July 2023

I just sent an email and the requested docs provided in timely manner
Georgia Customer, June 2023

Making the necessary changes was extremely easy.
Illinois Customer, June 2023

Representative was very friendly and took care of my payment
Indiana Customer, June 2023

[Name] was very professional and personable.
Indiana Customer, June 2023

Our policy was canceled without a clear explanation why. I get it, your appetite has changed. But why am I still receiving emails with questions? And more important, why am I still being charged???
Massachusetts Customer, June 2023

Auditor very friendly and professional. Went right to work and completed the audit in a very short amount of time, Asked if I had any questions explained things and then departed. Great auditor-
Maryland Customer, June 2023

Good communication, friendliness
Missouri Customer, June 2023

The auditor was timely, very friendly and made the process simple.
New Jersey Customer, June 2023

The process was very easy to follow and take care of the materials requested.
Pennsylvania Customer, June 2023

Very helpful went above and beyond to help me.
Pennsylvania Customer, June 2023

did thier job
South Carolina Customer, June 2023

Representive was very professional and polite.
Georgia Customer, June 2023

Did not receive any results of audit showing numbers.
Iowa Customer, June 2023

I loved working with my agent!
Indiana Customer, June 2023

The customer service representative was professional and was able to take care of what I needed quickly.
Missouri Customer, June 2023

I was provided our loss run audit very fast. Thank you!
North Carolina Customer, June 2023

[Name] is thorough, yet pleasant and kind.
New Jersey Customer, June 2023

The auditor sent a letter listing all the information needed. She asked that it be emailed back to her. Information was compiled and sent back. Receved confirmation and audit results back a few weeks later.
New Jersey Customer, June 2023

She was pleasant, informative, helpful, and timely in all aspects of service.
New Jersey Customer, June 2023

sPOKE WITH A GENTLEMEN WHO KNEW HIS WORK.
New Jersey Customer, June 2023

New Jersey Customer, June 2023

We had everything ready for [Name] and audit went smoothly.
New Jersey Customer, June 2023

The person that answered the phone was very kind and answered my question quickly.
New Jersey Customer, June 2023

[Name] is fabulous to work with
New Jersey Customer, June 2023

Our accountant handled it because it was too complicated for me
New Jersey Customer, June 2023

when I placed the call I gave my name and email address as the contact person for my company. But the claim adjustment sent the email to my Deputy Director. I have been handling workman comp claims with this company for over 10 years why all of a sudden they are being sent to my Deputy Director. When someone calls in the claim it is important that the proper person is contacted.
New Jersey Customer, June 2023

Feel taken advantage of with our assessment
New Jersey Customer, June 2023

Insurance Adjuster did not pay attention to detail, she did not interact with the accountant thru the process.
New Jersey Customer, June 2023

Did audit online. Was quick and easy.
New York Customer, June 2023

Agent was very knowledgeable and helpful getting audit resolved.
New York Customer, June 2023

Process went smoothly
New York Customer, June 2023

Productive conversation, professional feedback
Ohio Customer, June 2023

[Name] was very professional and efficient during his visit to the worksite. [Name]
Pennsylvania Customer, June 2023

Worked OK after I got to talk to the right people.
Pennsylvania Customer, June 2023

Great
Tennessee Customer, June 2023

I was never contacted during the entire audit experience. I don’t understand the audit results and now my agent is having to find the answers.
Tennessee Customer, June 2023

[Name] is very knowledgeable and is easy to communicate with.
Virginia Customer, June 2023

It's a very easy process.
Wisconsin Customer, June 2023

person was very helpful
Michigan Customer, June 2023

[Name] was very responsive and helpful!
South Carolina Customer, June 2023

Gave me info I needed quickly
Virginia Customer, June 2023

I asked for a COI. Due to a misunderstanding, the wrong cert was sent. Problem has been corrected.
Pennsylvania Customer, June 2023

SHE WAS VERY PROFESSIONAL AND HELPFUL.
Washington, D.C. Customer, June 2023

Thisnwas my first and only claim in 35 years and It took weeks to get my claim approved with a lot of back and forth. hHowever you did come thru in the end. Thank You
Indiana Customer, June 2023

My problem was resolved, but it was a provisional resolution, like IF it were approved my credit would go through. Do not understand why they wouldn't credit the fees for splitting the payment when I paid the entire amount up front. So that means you get a 9 instead of a 10
Illinois Customer, June 2023

Had an answer to my question promptly and was courteous and knowledgeable
Kansas Customer, June 2023

My situation was understood and quickly remedied.
Maryland Customer, June 2023

I called and talked to her and she answered my question and sent me an e-mail within 5 minutes.
New York Customer, June 2023

BOTH THE RECEPTIONIST AND AGENT WERE FRIENDLY, KNOWLEDGEABLE & VERY HELPFULL.
Pennsylvania Customer, June 2023

easy to work with
Rhode Island Customer, June 2023

Excellent help
Maryland Customer, June 2023

The Representative took the time to investigate the address change made prior to billing. The bill was sent to the old address making our payment a few days late. The late fee was dismissed.
New Jersey Customer, June 2023

good customer service along with friendly people.
New Jersey Customer, June 2023

New Jersey Customer, June 2023

[Name], the customer service rep, was on point in helping me.
Virginia Customer, June 2023

They have my audit all wrong and now no one seems to wana help me
Maryland Customer, June 2023

[Name] that I spoke with was so very helpful. She stayed on the line with me until I finished setting up my online portal.
North Carolina Customer, June 2023

[Name] is a pleasure to work with.
New Jersey Customer, June 2023

The service person I spoke with was very leasant and personable and helped me quickly
Pennsylvania Customer, June 2023

Disputing an audit done in April! Going back and forth with billing, auditor and our agent and no one can resolve it!
Pennsylvania Customer, June 2023

The representative was able to help solve my payment issue.
Virginia Customer, June 2023

I was dissatisfied with the fact that I was unable to report the claim directly to a person and had to use an online portal, however it was nice that I received a call back the same day from an agent.
Pennsylvania Customer, June 2023

Customer service rep was pleasant, knowledgeable, and effective in meeting our needs.
Illinois Customer, June 2023

My customer service person [Name] was great, and took care of my issue quickly and she was very nice!
Indiana Customer, June 2023

New Jersey Customer, June 2023

All questions answered and information provided.
New Jersey Customer, June 2023

Super polite and helpful agents.
New Jersey Customer, June 2023

Very helpful people
Connecticut Customer, June 2023

Polite & professional
New Jersey Customer, June 2023

Maryland Customer, June 2023

Trying to pay my bill and logging in is a pain in my ass. Plus your email is so little I can't see it even when I try to magnify ot
Michigan Customer, June 2023

I was unable to get what I wanted
Virginia Customer, June 2023

Policy was canceled due to selective web site couldn’t collect automatic payment from my bank, never received a cancellation notice, received an email that my payment can’t go through , log in to website to find out that my policy cancelled on may 1st, there was a bill for $9 tried to pay that on website give me an error , contacted selective was told nothing we can do , seems like it was deliberate action to me, left my self with no option insurance for over a month thanks God nothing happened, very disappointed
Virginia Customer, June 2023

Professional, efficient, helpful and great customer service.
Illinois Customer, June 2023

I got immediate attention and the person I spoke to was friendly and professional.
Massachusetts Customer, June 2023

Very disappointed to have over a $1700.00 increase in our rate. I under stand price increases, but I think this is a bit excessive.
Missouri Customer, June 2023

it took 5 minutes
New Jersey Customer, June 2023

The lady was very kind, knowledgeable and easy to work with.
Pennsylvania Customer, June 2023

The agent was very interested in resolving my issue.
Pennsylvania Customer, June 2023

Took my information quickly, did not hesitate starting the process and was very nice
Tennessee Customer, June 2023

Great and quick service
Virginia Customer, June 2023

I have talked online with [Name] twice in less than a month. She was so very polite and incredibly helpful. She helped me navigate through my companies billing to help me understand it better. Now when the owner has questions I can answer those questions clearly and concisely.
Connecticut Customer, June 2023

Always good customer service.
Maryland Customer, June 2023

[Name] was on it. Responded extremely fast and found exactly what I needed.
Michigan Customer, June 2023

Selective has always been very easy to work with. Your staff are friendly and courteous whenever we call.
North Carolina Customer, June 2023

Because my issue was resolved quickly and efficiently
New Jersey Customer, June 2023

New Jersey Customer, June 2023

Agent was very professional and courteous
Pennsylvania Customer, June 2023

Spent my time pressing. Uttons and listening to an automated system and being passed on to different departments with no resolution to my problem...not happy
Pennsylvania Customer, June 2023

I called your phone number, but didn’t have a great experience. When I was finally able to talk to a real person (FWIW, Selective’s automated phone tree is awful), the rep told me I should be able to file a claim. Selective then transfers me over to the claims department (which apparently gets farmed out to some 3rd party that is not related to Selective at all). The claims department took all my information about the situation and then told me that the computer system wouldn’t allow her to proceed because the claim doesn’t fit some certain insurance criteria. She asked me some additional questions, but I didn’t know all the technical terms of how the claim needed to be filed so I was useless…and because she works for a 3rd party, she doesn’t have access to the policy to look up the towing stuff. Long story short, 40 minutes later, no claim has been filed and I’m not sure I have another 40 minutes to spend trying to obtain a $75 twoing claim reimbursement.
Wisconsin Customer, June 2023

Very helpful young man
Georgia Customer, June 2023

Great price, easy online experience, Great Agent
Maryland Customer, June 2023

Service was excellent !
Michigan Customer, June 2023

I am veri happy with the services provided
Michigan Customer, June 2023

My rep was very helpful
New Jersey Customer, June 2023

The online file for the claim is nice. However, it appears that the information provide is not reviewed. We provided contact information, however that person was not call.
New Jersey Customer, June 2023

My firm moved last month. I have been trying to change the address, name of the new landlord, and the amount of our coverage since before we moved. It is still not correct, and I just got an email asking if we are in two locations. We are not. Is there someone who can actually help me?
Pennsylvania Customer, June 2023

Ongoing issue with my account is not being resolved, for over 3 months. It appears departments do not communicate with each other. Lack of responsiveness, lack of clear answers.
Pennsylvania Customer, June 2023

Quick responses, easy to communicate with customer service
Tennessee Customer, June 2023

The wait was not long and the representative was courteous and seemed genuinely willing to assist. Refreshing these days!
Virginia Customer, June 2023

I had my business insurance lapse last year, I moved to re-instate the program. I would have paid any outstanding balance and a year premium upfront but the underwriter said she wanted auto pay set up for year 2. I said no to that and the agent/underwriter walked away from the business so I found the exact same policy from someone else with a different underwriter with acord.....pretty silly your underwriter was so insane.
Wisconsin Customer, June 2023

From the perspective of Selective, the Service was good, polite, and direct. Unfortunately, the dilemma was with the Agent doing/NOT doing something for our Account. "Nothing" could be done by your Customer Service rep, but they tried, at least.
Delaware Customer, June 2023

very kind people I talked to
North Carolina Customer, June 2023

She answered my questions intelligently, willingly and quickly.
New Jersey Customer, June 2023

Because I still have not received my certificates
Ohio Customer, June 2023

Quickly responded to my question and provided me with the information requested.
Idaho Customer, June 2023

The online claim was easy to follow, although a way to edit the claim 3d portion would be nice as filing a claim directly after accident i didn't really think straight.
Iowa Customer, June 2023

Fast friendly service
Indiana Customer, June 2023

Because I did not get my bill in time and therefore was late paying it but turned out to be mo problem.
Maryland Customer, June 2023

Every conversation is informative & helpful.
Kentucky Customer, June 2023

very attentive and prompt
New Jersey Customer, June 2023

no information was given to us about a huge increase in hour policies and now you pretend for us to pay 100k in 4 months. When you sat on the Audit for almost 6 months before making us aware of the change. Our local agent it's been trying to resolve the issue but no one is helping, I wish someone will call us and try to help us in the terms of payments
New Jersey Customer, June 2023

We have no idea what business ins.rate we have for renewal in less than THREE wks., despite calls & emails. If there were 0, we would have rated Selective 0. Stop w/all these damn emails & let us have renewal rate in a timely manner or we will be cancelling.
New Jersey Customer, June 2023

I was paying 3.300 for years for building insurance and you raised it to 11,225.00 without any claims.
New York Customer, June 2023

The person that I spoke with was efficient and very friendly.
Connecticut Customer, June 2023

Customer service was very pleasant and took good care of me
New Jersey Customer, June 2023

Sorry insurance company
South Carolina Customer, June 2023

Agent sent the information I asked for.
Wisconsin Customer, June 2023

Kentucky Customer, June 2023

Your customer service rep didn't even know the name of the VP of sales who signs your automated letters, and the manager who called me back while empathetic did not really DO anything.
Massachusetts Customer, June 2023

Very timely response to my request.
Maryland Customer, June 2023

All questions were answered. Very professional representative/
North Carolina Customer, June 2023

The lack of communication on your company's part severely lacks
New Jersey Customer, June 2023

Very helpful
Pennsylvania Customer, June 2023

Connecticut Customer, June 2023

I get great customer service
Delaware Customer, June 2023

Have not needed to do this and your company made it easy.
Minnesota Customer, June 2023

North Carolina Customer, June 2023

He helped me with my issues
New Jersey Customer, June 2023

The agent I spoke with was amazing and a genuine nice person
Massachusetts Customer, June 2023

i received the run around and still have not resolved my issue.
Maryland Customer, June 2023

Patient and knowledgeable
Minnesota Customer, June 2023

Your representative, [Name], was very helpful and efficient.
New Jersey Customer, June 2023

I asked a stupid question which i figured out on the phone but the representative was helpful and professional
Pennsylvania Customer, June 2023

Everything was fast and professional
Minnesota Customer, June 2023

the girls were great !! they helped me and sent the emails right over. Thank You !
Pennsylvania Customer, June 2023

was not on hold very long, very friendly, and very very quick with answers. very pleased with service
Indiana Customer, June 2023

No one has reached out in regards to my claim on the vehicle oart
Maryland Customer, June 2023

I called because I had recently changed from paying quarterly to paying annually on the due date. When I looked on the website for the due date so that I could inform my bookkeeper, your website said the due date was July 2. But on June 2 I received notice that payment was made. I called to get clarification as to why my premium was paid, as I thought, one month early. The CSR I spoke with responded that I had changed the form of payment. I said that Yes I had, but I didn’t change the due date. Again, she said I had changed the payment and that the invoice had already gone out. Again I said I didn’t understand why that would have caused the payment to be made June 2nd when the website said the due date was July 2. At this point the CSR said “I’m trying to explain but you keep interrupting me. You’re not listening.” I was very surprised at this response. At no point did I interrupt or talk over her. I was listening very intently but her responses numerous times did not address my question of the discrepancy of the due date and my payment. I found this person not only unresponsive to my question, but in fact rude. I hope the call was recorded. She needs re-training in customer service skills.
North Carolina Customer, June 2023

So far everything has been simple & all website interactions actually work
New Jersey Customer, June 2023

Professional people who really wanted what's best for me and my family.
Georgia Customer, June 2023

[Name] is always ready to help, at a moments notice!
Michigan Customer, June 2023

This second customer rep was excellent & kept me from giving up on your company. I believe her name was [Name].
Arizona Customer, June 2023

Pleasant cutomer service rep. She was very knowledgeable and corrected my issue within minutes.
Maryland Customer, June 2023

Even though he couldn't help me the courtesy and professionalism was a breath of fresh air!
Michigan Customer, June 2023

Your payment system is terrible!
New Mexico Customer, June 2023

The lady on the phone with me was just great !
Pennsylvania Customer, June 2023

The online claims process was very user friendly. I received an immediate response for the submission and the claims representative quickly responded with the confirmation and request for additional information.
Georgia Customer, June 2023

Customer service was excellent very easy to deal with they are very pleasant and the interaction on payment was easy to do
Massachusetts Customer, June 2023

I felt as if the person I spoke with was informative, professional and concerned.
New Jersey Customer, June 2023

Wry helpful
Rhode Island Customer, June 2023