Commercial Insurance Customer Reviews Continued

The woman I spoke with was very knowledgable and explained so I could understand it. There was a billing problem, and now all is ok.
Massachussetts Customer, March 2021

called to add my driver's info to insurance policy and was handled well
New Jersey Customer, March 2021

My request was handled quickly and professionally. The representative made me feel confident.
New Jersey Customer, March 2021

I called very late into the evening and thought I would leave a message for someone calling me back next day. Surprisingly I reached a live person! Not answer machine, not emotionless robot! The representative was kind and care. She patiently answered all my questions. I was able to sort out my issues with her. Thank you!
New Jersey Customer, March 2021

My claim experience I feel was handled professionally and efficiently. I am still in the process of settling my claims, but I’m sure it will continue to be a positive experience. Thank you.
Maryland Customer, March 2021

In all my years in being in business and dealing with Insurances my new Agent and Selective are to me - The Best !!!
New York Customer, March 2021

The gentleman I spoke with was very good and helpful. He made notes of things that I can change to bring my premium down. I am 79 years old and not doing much work as I used to. Thanks
Illinois Customer, March 2021

Do not like the upgraded version. The old version I could go right to what I needed to do and didn't have to go through multiple screens to get to where I needed to be. It also allowed me to print the data I needed and your upgrade does not allow for printing :(
Michigan Customer, December 2020

Gloria was a pleasure to speak with and so kind. I felt like I was talking with a friend. She was extremely helpful and went the extra mile explaining our policy to me. She should be put in charge of managing your customer experience for Selective.
Maryland Customer, December 2020

Good Job
Ohio Customer, December 2020

i called in for help figuring out how to fill out the 2020/2021 disability/fpl form. I couldn't find it & your rep helped me get to the right section & get it done. Wish the website login was more friendly. It is not obvious where to find the form to fill out. glad for a very professional & knowledgeable person. Kathy (oh, i was having a bad day & she made me feel much better.) A real plus.
New York Customer, December 2020

Lindsay understood my not feeling comfortable With bills online for Sailboat Cove! She was thorough, happy and professional. Knowing I have a supportive gal to call is wonderful! Lucky you to have her on your staff!!!
Virginia Customer, December 2020

Prompt service
Tennessee Customer, December 2020

Selective's representatives are always very courteous and helpful when I need to report a claim.
Pennsylvania Customer, December 2020

Had a very pleasant experience with the Rep. who helped me.
Connecticut Customer, December 2020

Helpful & answered every question I had
Missouri Customer, December 2020

I needed to update my payment method and it was very easy to do.
Indiana Customer, December 2020

Knowledgable
Indiana Customer, December 2020

knowledge and professionalism
Connecticut Customer, December 2020

Nice woman, answered my questions.
Pennsylvania Customer, December 2020

Rep was a true gentleman
New Jersey Customer, December 2020

She supplied me with the information I needed quickly
Michigan Customer, December 2020

smooth dealings
New Jersey Customer, December 2020

Staff was knowledgeable and helpful
Georgia Customer, December 2020

They were very friendly and right to the point. Very informative.
Indiana Customer, December 2020

Very helpful
Pennsylvania Customer, December 2020

Very helpful.
Michigan Customer, December 2020

I still have not received a return call.
New Jersey Customer, December 2020

My request could not be fulfilled by this phone call. I wanted to get an itemized insurance bill. I was redirected to my insurance agent.
Maryland Customer, December 2020

Pretty good , need to be more flexible with the payments.
Massachussetts Customer, December 2020

rep was great
New Jersey Customer, December 2020

Representative was thorough with my issues
New Jersey Customer, December 2020

Super friendly and extremely helpful
New Jersey Customer, December 2020

Very helpful and sent over the information that I needed very quickly
New York Customer, December 2020

all very good
New Jersey Customer, December 2020

Customer Service was excellent walking me through my payments and explaining plans and options!
New Hampshire Customer, December 2020

Easy, helpful, pleasant and efficient.
Maryland Customer, December 2020

I couldn’t produce a certificate myself. The person I talked to on the phone said they updated their system I think. He was very polite as they all have been in the past. Very accommodating. Also I appreciate how fast they are to send out the certificates to clients. I’d rather do it myself because it was easier and faster when I was able to. Hope I can go back to that way soon. Thx
Arizona Customer, December 2020

Jim provided exceptional customer experience. Great person to have on your team.
Maryland Customer, December 2020

person on phone was very helpful and easy to understand
New Jersey Customer, December 2020

The woman I spoke with competently solved my problem.
New York Customer, December 2020

Very easy to to complete my mission
New Jersey Customer, December 2020

They were very polite, and their interest was our well being
Illinois Customer, December 2020

I spoke to Lacey & told her I did mail in my monthly payment. But I believe it is lost. I told her I was waiting until 12/29/2020 if you do not receive payment, I will call and pay over the phone on that date. She told me I will be O.k. the policy will not be cancelled.
New Jersey Customer, December 2020

My call was handled courteously and professionally. Respondent had a pleasant voice.
Georgia Customer, December 2020

good info and help
New Jersey Customer, December 2020

Person I spoke to was very pleasant. I was told that the bill I was looking for was mailed over a week ago. The bill is due Dec. 29th and I finally received it on Dec. 22. The check is in the mail. Thanks
Maryland Customer, December 2020

Agent was friendly and helpful. I was able to take care of my needs quickly and easily.
New Jersey Customer, December 2020

courteous and friendly
New York Customer, December 2020

Customer service very helpful and pleasant and my problem was resolved
New Jersey Customer, December 2020

Rep answered all necessary questions
Maryland Customer, December 2020

Very friendly and helpful
Pennsylvania Customer, December 2020

Very goog
New Jersey Customer, December 2020

Absolutely no issues with the call in, including clear communication and direct answers to my questions. Much better experience than via the selective app chat feature!
New York Customer, December 2020

Help with bill
Connecticut Customer, December 2020

I have emailed multiple times to change the address on my policy and no one has ever returned my email! Help!!
North Carolina Customer, December 2020

Polite and knowledgeable
New Jersey Customer, December 2020

The representative was very professional and took the time to listen.
New Jersey Customer, December 2020

Claims rep very nice and understanding
Michigan Customer, December 2020

I called and pressed the option best to describe my question, the person I reached said needed to transfer me to a different dept. and then was disconnected.
New Jersey Customer, December 2020

In general, Selective has always been a pleasure to deal with and am extremely happy with their business.
New York Customer, December 2020

The customer service representative was so pleasant and helpful. I was able to accomplish what I needed to.
New York Customer, December 2020

Helpfulness and professionalism of representative
Pennsylvania Customer, December 2020

It has taken too long to connect and discuss.
Indiana Customer, December 2020

1.5 hours on phone and nothing accomplished
New Jersey Customer, December 2020

Excellent serice, customer oriented, listened me carefully
Georgia Customer, December 2020

I received notice that our payment that was mailed 2 weeks prior had not been received and asked about stopping payment on the check and paying online and was advised not to because it would cause me to pay an additional fees because of the stop payment. After asking about the fees she was unable to explain what they would be. I plan on checking on Monday if check cleared and if not will doing the stop payment. I also asked her to note the account that payment had been sent and she said that wouldn’t stop cancellation or late fees. We have been customer with Selective for a very long time but this type of customer service is quite frustrating.
Maryland Customer, December 2020

My questions were answered promptly and an explanation was given when I asked for one.
New Jersey Customer, December 2020

polite knowledgeable helpful american
New Jersey Customer, December 2020

Rep was responsive, understanding, and, ultimately, she was able to address my issue.
Delaware Customer, December 2020

Representative helpful, pleasant and professional.
New Jersey Customer, December 2020

The staff who helped me was very knowledgeable and helpful.
Pennsylvania Customer, December 2020

Very nice, helped with problem
Indiana Customer, December 2020

prompt response--no waiting. answered my questions
Missouri Customer, December 2020

Agent was knowledgeable
New Jersey Customer, December 2020

Gloria was a pleasure to deal with.
New Jersey Customer, December 2020

It just took too long to get to an agent . Once I got there she helped and answered all my questions .
New Jersey Customer, December 2020

The rep was helpful; answered quickly and knowledgeable
Georgia Customer, December 2020

Very polite and helpful
Maryland Customer, December 2020

Agent was very friendly, patient and helpful in understanding the information required. Prompt response to the inquiry.
Pennsylvania Customer, December 2020

Ashley took care if our issue with patience and professionalism
Delaware Customer, December 2020

My question was answered in a timely manner.
Virginia Customer, December 2020

Pete is our Agent. He is so helpful and answers all my questions with knowledge and competency. I didn't call your Contact Center. I speak with our Agent directly.
Connecticut Customer, December 2020

The representative was very helpful and handled my issue expeditiously.
Delaware Customer, December 2020

Claim representative very professional yet friendle. Thoroughly explained all aspects of claim process. So grateful to be insured with such an outstanding company!
Maryland Customer, December 2020

I had a warm body who handled things expeditiously.
Pennsylvania Customer, December 2020

Overall all was fine just played phone tag a bit
New Jersey Customer, December 2020

Received the info I needed without delay
Michigan Customer, December 2020

Terri was in touch within 12 hours and was extremely helpful. I feel like I’m in capable hands!
Connecticut Customer, December 2020

The issue was handled professionally and efficiently
New York Customer, December 2020

Very helpful and professional.
Maryland Customer, December 2020

Very pleasant but couldn't answer my question
New Jersey Customer, December 2020

Website was impossible to use.
New York Customer, December 2020

All of my answers were answered and the person I spoke with was very knowledgeable and nice to deal with.
Indiana Customer, December 2020

I got the result I was looking for
New Jersey Customer, December 2020

Pleasure to deal with , very informative , answered all questions
New Mexico Customer, December 2020

Representative did a great job of getting all the information from me. She was professional and friendly.
Pennsylvania Customer, December 2020

everyone I spoke to was very friendly and helped resolve my issue. Also, there wasn't a long automated menu to go through to reach a person at the contact center. I really liked that!
New Jersey Customer, December 2020

Really liked doing the audit by computer. Fed in all information. The auditor had no questions...simple and easy
New York Customer, December 2020

The representative listened, acted appropriately and was pleasant.
New Jersey Customer, December 2020

The woman was very helpful and very nice and understanding.
Maryland Customer, December 2020

When calling in, it is very frustrating to get to the operator as your system is all to quick to say leave a voice mail. However if you persist you do get through and once I got to Miquel, things went perfectly. He was patient, extremly helpful and followed up after the call. Thank you.
New York Customer, December 2020

When I call for some insurance business I do not want to roped into a computer program telling me I won and wanted a med alert button with no way to opt out. I could go on about it but I will go to deft ears I know. The lady who handled my insurance question was great. She even had to listen to my upsetting complaint about the med alert button issue.
New York Customer, December 2020

Ease of process and understandability of requested information
Arizona Customer, December 2020

Everything was very professional
Illinois Customer, December 2020

good communication from individual.
Michigan Customer, December 2020

I had a simple question about my balance. It was answered immediately. The representative was very polite.
Delaware Customer, December 2020

I had problems with the select pay app and I don't know that they were fully resolved
New Jersey Customer, December 2020

Not pleased with explanation of late fee charge! Will be switching to a new company when this expirers!!
New Jersey Customer, December 2020

service
New Jersey Customer, December 2020

Very helpful customer service
New Jersey Customer, December 2020

AMY HAD ALL THE INFORMATION QUICKLY AND WAS ABLE TO EXPLAIN IT TO ME SO THAT I COULD FOLLOW THE ACCOUNTING.
New Jersey Customer, December 2020

Auditor was patient and knowledgeable. Audit was done accurately and promptly.
New Jersey Customer, December 2020

Customer service was excellent.
New Jersey Customer, December 2020

Friendly helpful csr associates
Indiana Customer, December 2020

Got money back
New Jersey Customer, December 2020

Number one reason was that I was not on hold forever. I got thru to a live person right away! Number two - the person I spoke to quickly resolved by problem. I double paid my invoice and i requested a refund. I just hope i get the check next week.
Maryland Customer, December 2020

Prompt Response and Service. Services provided.
Tennessee Customer, December 2020

The audit and Auditor were great. Just last week though we were told by letter that some of our company information was hacked on their system. Our Insurance Broker new nothing of the issue and when they checked with their co-workers they knew nothing either. Insurance Broker is still working on confirming if this is true and what the next steps are.
Illinois Customer, December 2020

The person that I talked to was very helpful and answered my questions. Very professional and pleasant.
Indiana Customer, December 2020

The Virtual meeting was an effective use of time
Ohio Customer, December 2020

The visit was great. The rep was a great guy and explained things very well. Very impressed. David
Georgia Customer, December 2020

Very professional.
Rhode Island Customer, December 2020

All of my contacts at Selective have been wonderful.... They are friendly, quick, professional and informative.
New Jersey Customer, December 2020

Everyone was helpful and found what I needed
Pennsylvania Customer, December 2020

I keep getting late notices and most recently I got a "drop" letter. My payroll company is submitted on time but Selective isn't posting the payment on time. This should not be happening!
New Jersey Customer, December 2020

just a good job...
South Carolina Customer, December 2020

Left a message last week and still have not gotten a return call from the auditing department. The first person I spoke with was great!
Massachussetts Customer, December 2020

My request was excuted right away.
Illinois Customer, December 2020

Person I talked with was very nice as well as took care of my problem.
South Carolina Customer, December 2020

Rep answered question and processed my request
Virginia Customer, December 2020

She was very friendly!
New York Customer, December 2020

The associate was courteous, knowledgeable and efficient
New Jersey Customer, December 2020

The initial claims person was very disinterested did not really help had to call personal insurance company to get assistance We may be in the market for a new insurance company
Maryland Customer, December 2020

The lady that worked with me was very pleasant and easy to work with as well as helpful.
Michigan Customer, December 2020

The service provider was good over the phone.
Georgia Customer, December 2020

very helpful
Indiana Customer, December 2020

just a good customer service REP
Missouri Customer, December 2020

The service representative that I spoke with was very informative and pleasant
Virginia Customer, December 2020

They understood what my situation was and took care of it
New Jersey Customer, December 2020

customer service was polite and professional
Wisconsin Customer, December 2020

I provided the auditor with a list of various expenses and the audit premium ended up being very high, when I was anticipating and audit credit.
New York Customer, December 2020

The person I spoke with was very helpful. She walked me through every step to make the transition very easy.
New York Customer, December 2020

They mailed a invoice for premium payment to wrong address. I mailed in payment and they still not received it? I had to pay by credit card and they would not waive the late fee??
Maryland Customer, December 2020

Your employee did a great job. I had a problem with my phone and your employee called me immediately.
Virginia Customer, December 2020

Travis did a great job.
Pennsylvania Customer, December 2020

Very friendly and helpful
Virginia Customer, December 2020

Your website does not work to receive payment. We put the account number and we get a message saying the account number is incorrect. I've sent a video to one of your workers. Every month I have to go through the same shit.
Maryland Customer, December 2020

My question re coverage was answered completely
Maryland Customer, December 2020

Representative understood the challenges that we face as a company and provided solutions so that we can be safe and successful moving forward.
New York Customer, December 2020

Victor was friendly, accomodating & helpful
New Jersey Customer, December 2020

Everything was done done professionally.
New Jersey Customer, December 2020

For the most part everything gets handled in a timely manner, but occasionally somethings take longer that should be relatively easy to do. My opinion
New York Customer, December 2020

He was nice and worked very quick
Wisconsin Customer, December 2020

He was very polite and professional
Iowa Customer, December 2020

Sam, very informative, and extremely nice to work with. Also very thorough....he represented your company well.
Georgia Customer, December 2020

The auditor never called to discuss the information provided to him. Maybe I provided enough to where he did not need to, but I also did not receive a report of the audit results.
New York Customer, December 2020

The two ladies I've spoken with so far (Denise and Dena) have been very kind and helpful.
Virginia Customer, December 2020

was quick and painless
New York Customer, December 2020

You are amazing and easy to work with.
Indiana Customer, December 2020

Awesome job. I have done plenty of these over the years. Lynn was organized, knowledgeable, thorough and efficient. Excellent job!
Arizona Customer, December 2020

David was quick, efficient, and very knowledgeable.
New Jersey Customer, December 2020

Everything was explained well and Ms. Olsen has been very informative and easy to work with.
Maryland Customer, December 2020

Fairly easy process.
Arizona Customer, December 2020

Great communication!
Arizona Customer, December 2020

I did not know that you cannot report WC claims online but your online system allowed me to start a claim under WC. When I did not hear back, I called and had to do the entire process a second time! Your website should not allow WC claims to be started and tell everyone to CALL for WC Claims.
Pennsylvania Customer, December 2020

No issues
New Jersey Customer, December 2020

Quick response. Excellent customer relations.
Maryland Customer, December 2020

Robert was helpful, informative, courteous and respectful of our tenants time
Georgia Customer, December 2020

The interviewer did not call us at the right time and was not prepared when we did have the conference call.
Pennsylvania Customer, December 2020

The Rep that I spoke with was VERY Professional and understood what my needs were. However, I did not receive the info in my email. I need to know my annual payment to Selective Coverage. Thank you.
Pennsylvania Customer, December 2020

Understanding of issues and easy to talk to.
North Carolina Customer, December 2020

Very helpful with a question with billing request
Delaware Customer, December 2020

VERY KNOWNEGABLE PERSON AND VERY HELPFULL.
Georgia Customer, December 2020

Very well done. Materials supplied as a follow up. Great interaction.
Tennessee Customer, December 2020

Visitor provided information and insight to assist us in bettering our safety programs and directions
Kentucky Customer, December 2020

was able to do by email which made it a pleasant, quick experience
New Jersey Customer, December 2020

We appreciated the flexibility of scheduling the appointment. Also the detailed email letting us know what information was needed. When the auditor came he was professional and followed covid guidelines.
Wisconsin Customer, December 2020

Your representative was helpful and told me how I can log in. A long time ago I mentioned I had an issue logging in and I wasn't give the response she helped me with the other day. Very happy, thank you.
Massachussetts Customer, December 2020

Friendly, professional staff. Questions answered easily.
New Jersey Customer, December 2020

nice talk and help
New Jersey Customer, December 2020

The lady was very nice and was quick to take care of my request.
North Carolina Customer, December 2020

When I spoke with Ann she was very helpful and well mannered she was a pleasure to speak with.
New Jersey Customer, December 2020

Your agent was very nice and professional. My gripe is with the 25.00 fee levied on my account for my stolen credit card causing a payment decline. I am waiting to see what Selective's response is...
New Jersey Customer, December 2020

Your associate was pleasant and tried to be helpful but had difficulty sending my Certificates of Coverage accurately to the 3rd party vendors who requested them. Several times the emails were sent to the 3rd parties without any attached certificates being included with the email. I was notified by one the next day that they had still not received it after two attempts to send.
Indiana Customer, December 2020

Great attitudes @ this office
Pennsylvania Customer, December 2020

Satisfied
Pennsylvania Customer, December 2020

The person on the phone call was VERY pleasant and forwarded me on to another company to requote less coverage. That company has NOT responded even though I've called them multiple times. I did recall Selective to inform them, but still wait for reply. I'm planning to drop Selective instead of wait longer as I don't need my original coverage.
Illinois Customer, December 2020

The person was very helpful and nice
New Jersey Customer, December 2020

Very kind and knowledgeable representative and immediate information received
New Jersey Customer, December 2020

Agent was courteous and knowledgeable.
Georgia Customer, November 2020

Because they took care of my issue quickly and professionally.
Kentucky Customer, November 2020

Left a message and no one called me back
Illinois Customer, November 2020

never any issues
New Jersey Customer, November 2020

The customer service representative was super helpful. I enjoyed working with her and she was able to get the notification from Maryland DMV resolved.
Maryland Customer, November 2020

The lady I spoke with was very pleasant and helpful.
Maryland Customer, November 2020

Took too long to get to the information that I needed she was nice but not very knowledgeable
Tennessee Customer, November 2020

Very knowledgeable and quick
Pennsylvania Customer, November 2020

The person I spoke with was able to get straight to the issue and resolve it quickly, allowing me to move forward with what I needed to do.
Tennessee Customer, November 2020

Took care of me question
Arizona Customer, November 2020

Intelligent agent answered and efficiently took the information
New Jersey Customer, November 2020

took care of my request promptly
Ohio Customer, November 2020

was told an adjuster would call me the next day and no one called me.
Tennessee Customer, November 2020

Called and left two messages for a return call which I did not receive I called the next day and asked for a copy on my bill to be emailed to me I never received it I called my agent who went on line and emailed it to me
New Jersey Customer, November 2020

Easy to do.
Virginia Customer, November 2020

Quick efficient and easy. Thanks
New Jersey Customer, November 2020

The person on the other end of the phone was very polite and courteous
Pennsylvania Customer, November 2020

Very decisive and intent was clear.
North Carolina Customer, November 2020

Your Colleague was professional and knowledgeable of the issue I was calling in regard to.
Pennsylvania Customer, November 2020

I called and left a message for someone to call me back. When the lady called back they told her I was NOT in. Well she asked the young lady for her name and the relationship. Anytime I am NOT availiable just leave a message. It's Nobodys business as to why I called Selective.
North Carolina Customer, November 2020

I still haven't received a call from any of your technicians, within the 24-hour timeline. I had asked Caitlin for a quote for my business insurance. and I believe the other person else name is Katie for my truck insurance quote which I did not receive either. Hopefully someone can get in touch with me so I can continue on being with you guys if not hi my sick to go to another insurance company. Please contact me at your earliest convenience. Thank you much and Happy Thanksgiving to everyone in artist at sasco progressive insurance company.
New Jersey Customer, November 2020

issues not resolved yet?
New York Customer, November 2020

Good service and fast and efficient.
Maryland Customer, November 2020

You employees know what they are doing!
Connecticut Customer, November 2020

I tried to use the on line certificate of insurance template but it is not adequate for what contractors require to be on certificates. The call center was able to complete the certificate of insurance and had more options than available to customers.
Maryland Customer, November 2020

My payment of $538 had not been received via email notice (it was sent 8 days ago) & I was probably going to have to be reinstated & pay a penalty so paid another $538 to be paid in full. Will I get a notice my check was received? Probably not!
New Jersey Customer, November 2020

Not a happy camper you sent me 2 bills and as a good customer i paid the bill you mailed then you took an additional payment paysink out of my checkbook causing a $50.00 fee and my company is closed due to covid and you tell me to wait for my refund of $2000 for two weeks you guys suck
New Jersey Customer, November 2020

I called with a question/clarification. You answered with the anticipated response. End of story. Thanks!
Virginia Customer, November 2020

Michelle was very friendly and helpful in explaining everything I needed to know - with patience! She also provided alternatives to consider for my business changes.
Minnessotta Customer, November 2020

The representative was quite knowledgeable and thorough.
Iowa Customer, November 2020

Great customer service.The Selective Representative was helpful and answered any questions I had.He was knowledgeable and offered great advice to help us attain ou safety goals.
Maryland Customer, November 2020

Representative was very polite and helpful
Virginia Customer, November 2020

Anne was better than excellent - she was perfect. Could not have been nicer or more efficient. Really made my day, and the time required to accomplish the task at hand - which would likely have been 30 minutes with any other insurer, was less than 5 minutes.
Tennessee Customer, November 2020

because the woman was polite easy to listen to understood my concerns and issue and took care of the issue promptly and properly
New Jersey Customer, November 2020

Because when I called Selective directly, what I needed got done Thanks
New York Customer, November 2020

I am somewhat satisfied with the insurance company's response. What I'm not satisfied with is what was covered.
Pennsylvania Customer, November 2020

I got the information I asked for, but was dismayed that I couldn't pay my remaining balance in full and not be charged with the repeating installment charges. Doesn't seem very flexible and user friendly.
Colorado Customer, November 2020

I like that I can pay online with credit card, but your system suggests that payment will process on the due date when it processes immediately.
Pennsylvania Customer, November 2020

Payment was quick and easy
New York Customer, November 2020

Representative was professional and knowledgeable of the issue I called in about.
Pennsylvania Customer, November 2020

Selective has always responded in a timely manner for all of our insurance needs.
Pennsylvania Customer, November 2020

The operator was difficult to hear and seemed distracted...in a hurry to end the call...unable to answer basic questions about our policy.
Georgia Customer, November 2020

The young man helped me figure out which bill I was looking at and for which organization to pay the bill from the correct account. No where on the email did it tell me. PLUS i am still getting billed for WC because Selective changed my information for the last 2 years! i still can't get it corrected. I am extremely frustrated. Thank you ~ Andrea
New Jersey Customer, November 2020

there were some issues that I would like to have been done differently but the ultimate result was satisfactory
Michigan Customer, November 2020

Very professional, helpful, and pleasant
New York Customer, November 2020

VERY HELPFUL AND ACCOMADATING
New Jersey Customer, November 2020

Better than other online portals
New Jersey Customer, November 2020

guy seemed knowledgeable and experienced with his duties and task.
Georgia Customer, November 2020

hold times are excessive, really excessive. you'd think that paying you should be the easiest and most streamlined process for a business.
Ohio Customer, November 2020

I called for my loss runs , and within seconds I had them, no fuss !
New Jersey Customer, November 2020

informative
Kentucky Customer, November 2020

It was a very good visit the rep was very knowledgeable and had a lot to share with us
Georgia Customer, November 2020

It was different of course than past years. Our auditor was clear with what she wanted, I sent it over to her, she confirmed receipt.
New Jersey Customer, November 2020

Overall, the process what well-organized and the auditor I spoke with was helpful with questions I had. Lastly, the conclusion seemed reasonable.
Minnessotta Customer, November 2020

Peter is always very professional and insightful. He works well with clients.
South Carolina Customer, November 2020

Resolved a small issue easily. The last time though I think the agent was very confused about my work and that made me concerned
Maryland Customer, November 2020

Straight forward, easy communication.
New Jersey Customer, November 2020

The gentleman was knowledgeable in the activities we perform. Appreciative of what it takes to get the job done safely and efficiently.
Missouri Customer, November 2020

The remote aspect was convenient, non-intrusive, and fast. This is the preferred method of auditing.
New Jersey Customer, November 2020

There was an initial large increase on the premium but after discussion about owner classification was taken care of immediately
Arizona Customer, November 2020

I felt I was an anooyance trying to pay my invoice.
Pennsylvania Customer, November 2020

Quickly answered my questions
Wisconsin Customer, November 2020

By the meeting selective team agreed to follow a plan and two days later said they changed their mind
New Jersey Customer, November 2020

Call was handled in a timely manner with someone who could respond appropriately and manage to facilitate a timely outcome in a professional manner
Georgia Customer, November 2020

Extremely pleasant and professional person to work with.
Missouri Customer, November 2020

I didn't initially communicate the facts in a clear manner and your employees worked with me until to the situation was mutually understood and the audit adjustment was properly calculated.
Connecticut Customer, November 2020

Simple, quick, courteous, friendly
New Jersey Customer, November 2020

The agent was very knowledgeable and courteous.
Colorado Customer, November 2020

Because my insurance liability insurance was canceled I tried to reactivate it but you guys don’t want to reactivate it I want to pay for it it’s just because of the COVID-19 I was out of work and I couldn’t pay the liability insurance please call me I want to reactivate my insurance
New Jersey Customer, November 2020

He was most helpful and efficient
Virginia Customer, November 2020

My agent and staff are there for all our needs and problem solvers
New Jersey Customer, November 2020

Very pleasant and helpful
Maryland Customer, November 2020

Was upset to see Selective did not care whether or not I renewed my policy
Connecticut Customer, November 2020

You do not postmark your letters. You do not post payments promptly. You do not pay any attention when there is a change of address.
Virginia Customer, November 2020

I needed help paying my invoice because my computer lost the hard drive. The lady that answered the caused me to complete that goal. All good.
Georgia Customer, November 2020

It was delightful
Rhode Island Customer, November 2020

Just joined and so far you guys have been above and beyond....Thanks for making the switch easy
Rhode Island Customer, November 2020

The person was very patient and since I have Covid wished me a speedy recovery. Thanks
Tennessee Customer, November 2020

Courteous professional and very knowledgeable and kind
Connecticut Customer, November 2020

never received a reply
New Jersey Customer, November 2020

Very competent
Virginia Customer, November 2020

Very helpful-
New Jersey Customer, November 2020

Because I called to reinstate my policy and I only have two debit cards and she said that wasn’t the ones that y’all had on file I don’t know which one she could may have had then she told me she had to transfer me to someone else to use a different card to make a payment being when I got to him I didn’t have my policy number in front of me because I was driving in the car by this time and they told me they couldn’t look up my policy number so I can make the payment so I didn’t make the payment and now I just took my service to somewhere else
South Carolina Customer, November 2020

Customer service reps are very nice and helpful.
New Jersey Customer, November 2020

Done very proffesionaly!
New Jersey Customer, November 2020

goodcustomer service
Delaware Customer, November 2020

It was good as always
Maryland Customer, November 2020

Marge was able to answer all of my questions. She was a big help and put my mind at ease.
New York Customer, November 2020

Oscar explained where my info was on the website...also emailed me a copy of my policy within minuets i was underway with the information i needed.
Missouri Customer, November 2020

The gentleman that did the Audit was great to work with.
Minnessotta Customer, November 2020

Very professional and nice
Pennsylvania Customer, November 2020

All questions answered
Michigan Customer, November 2020

I have been trying to figure out whether our current workers comp premium can be lowered due to the audit in August and I have been left on a yo yo answer of contact the billing department, contact the auditor, contact the agent. Nothing is resolved.
New Jersey Customer, November 2020

I was able to just give you the documents you requested and didn't use up my time with an onsite audit.
Colorado Customer, November 2020

Information from the auditor was timely and adjustments were made appropriately.
New Jersey Customer, November 2020

Informative meeting. Helpful, engaging. Considerate of our time. All good.
Indiana Customer, November 2020

On time, asked questions and seamed interested in us.
Utah Customer, November 2020

Pamela is very professional and easy to work with
New Jersey Customer, November 2020

Patty is the best! Very clear in explaining what she needs, very knowledgeable and pleasant.
New Jersey Customer, November 2020

Representative was helpful, had great suggestions. Visit was more time-consuming than expected.
Arizona Customer, November 2020

The team managing our account was incredibly helpful and responsive. We couldn't ask for a better partnership! Thanks
Massachussetts Customer, November 2020

We have not been contact by anyone until recently.
New Jersey Customer, November 2020

You make it very easy to provide the information you need. No problems.
Pennsylvania Customer, November 2020

as always very easy,
New Jersey Customer, November 2020

He was courteous and answered our questions
Kentucky Customer, November 2020

Customer service
Indiana Customer, November 2020

good questions and good follow-up and demeanor
North Carolina Customer, November 2020

Great customer service!
Virginia Customer, November 2020

I was told Monday someone would be here within 24 hours.No one showed up until 1 Friday.I would've liked it better if someone would have told me no one could be there until Friday instead of me saying around the house all week waiting for someone to show up.The guy(Brian) that showed up was very nice
Pennsylvania Customer, November 2020

Patience, kind and assistance
Minnessotta Customer, November 2020

Prompt,curtious,overall pleasant experience..
Colorado Customer, November 2020

The guy was very nice and very polite...He was ready to help me! ?
Virginia Customer, November 2020

Anthony was pleasant, professional, and thorough.
Virginia Customer, November 2020

auditor was very courteous
New Jersey Customer, November 2020

Both people I spoke to were very helpful and courteous.
Pennsylvania Customer, November 2020

Colleen is always a pleasure to work with.
New Jersey Customer, November 2020

Considering the times and verbal interaction it was good
New Jersey Customer, November 2020

I have been a customer for the last 10+ years and due to some changes in my postal system, I did not receive the bill properly and wanted to get the interest to be removed and I was told NO. Very disappointed
North Carolina Customer, November 2020

I tried to use the claims form on Selective's website and it would not confirm the report. I then called and was helped by a very kind gentleman.
Maryland Customer, November 2020

Informative, professional and worth the time.
Arizona Customer, November 2020

Penny is always professional. She emails in plenty of time for an appt. this year because of Covid, we were able to complete the audit via email. Never have any problems.
New Jersey Customer, November 2020

Questions were answered and treated very professionally
Indiana Customer, November 2020

Rep explained all of the checks and test that were preformed Pleasant and prompt
New York Customer, November 2020

Simple upload procedure.
New York Customer, November 2020

The auditor was very personable and was the best I’ve ever had. Just a pleasure to work with.
Indiana Customer, November 2020

They were very informed of the industry on my side and there's
New York Customer, November 2020

Very professional
North Carolina Customer, November 2020

You never recorded my 1st payment made and then sent me a cancelation notice inaccurately because you have my wrong mailing address all of which were forwarded to you in a timely manner
Pennsylvania Customer, November 2020

You sent me an email reminder amens phone number and an email address to contact you with if I had questions. I clicked the email link which popped up my email system and automatically entered the email address you provided. I sent an email... and it got bounced back as ‘denied’. Doesn’t instill confidence when that happens.
Arizona Customer, November 2020

always very helpful with any questions that i might have
New Jersey Customer, November 2020

Because despite my repeated attempts to contact someone to discuss the changes to my business due to covid, NO ONE ever called me back which forced me to forgo paying my premium and damage my credit score, which I also did not know would happen
New Jersey Customer, November 2020

Brian with whom I spoke with took extra time to review my policy and explain to me what it meant, in layman's terms! Imagine that, it was perfect. Answered my question etc.
New Jersey Customer, November 2020

Could not handle the removal of a fee with Selective had to contact broker
Pennsylvania Customer, November 2020

I could have received the service I asked for the 1st time. The second rep helped my all good.
New Jersey Customer, November 2020

Lady was very kind and helpful
Kentucky Customer, November 2020

Spoke w 3 cr reps, 2 provided some help, and some tude. GLWT
New York Customer, November 2020

The representative was courteous, helpful, and professional. She took the time to solve my inquiry. Great job!
New Jersey Customer, November 2020

Too early to give a constructive opinion. All that has happened so far is we contacted you and your adjuster informed us he was working on the claim.
Virginia Customer, November 2020

customer rep was very friendly and helpful
Maryland Customer, November 2020

Not sure yet because I sent the info to your rep a couple days ago and haven’t yet had a response. Therefore the jury is still out! ?
Pennsylvania Customer, November 2020

The ladies got the issue resolved quickly.
Virginia Customer, November 2020

Wasn’t given a few days extension. With COVID and the weather causing backups for small businesses a couple days would to have hurt. Now I got to find more expensive insurance
Michigan Customer, November 2020

great service
New York Customer, November 2020

Very polite and professional even joked about a fee things. Was refreshing to speak to a real person with a great attitude.
New Jersey Customer, November 2020

Your computer system made an error on my automated payment. I had to have multiple discussions and 3 way calls with my bank to get this fixed, all over $25. I have been a customer for over 3 years and never missed a payment. Instead of wasting my time you should have given me $25 to apologize for wasting my time. This was AWFUL, and I expect more from your company.
Washigton D.C. Customer, November 2020

I was panicked because I had the wrong checking account on a payment I had made. Within a couple of minutes my error was deleted and taken care of thru Chat!
Pennsylvania Customer, November 2020

No one could help me with my problem the first person I talked to locked me out of my account then said to have the police call them which they said they would not. No help what so ever
Ohio Customer, November 2020

Professional and courteous claim agent, great, speedy follow up with he adjuster.
Illinois Customer, November 2020

Very and responsive.
Wisconsin Customer, November 2020

Very helpful ? Thank you.
Connecticut Customer, November 2020

Very pleasant person & quick response
New Jersey Customer, November 2020

I had a question on a bill after an audit. The contact center person had the answer I was looking for and had a new amount due after the audit (that was not in my current bill.
New Jersey Customer, October 2020

Because I was dissatisfied in general. I went to your easy-to-use website to set-up a payment for November 12th. As usual, despite the fact the CONFIRMATION on the right edge of the page showed to correct payment date, when I submitted it your system changed it to the current date. So the bill was paid 2 full weeks in advance. I'm sure you are fine with that, but I am not. Your call center person truly did not seem to care. The entire reason I do the on-line payments is so I don't need to put a Post-it note on my computer to remind me to pay it on time. Post-it Note System is back in play. Fix your site.
Minnessotta Customer, October 2020

Call operator very helpful, friendly and kind.
New Jersey Customer, October 2020

I like the follow up and professional interaction.
Connecticut Customer, October 2020

Representative was friendly and patient
Pennsylvania Customer, October 2020

they dont want a helpme create a payment plan
Massachussetts Customer, October 2020

Questions answered with a pleasant voice. I felt cared about.
Georgia Customer, October 2020

Because I didn’t get satisfaction
Michigan Customer, October 2020

Customer service rep was very pleasant and helpful.
Virginia Customer, October 2020

I set up auto pay myself and had someone verify that it had been done correctly. It was and they were very quick to verify.
Maryland Customer, October 2020

No problems, all good
New Jersey Customer, October 2020

Rep was very helpful
Washigton D.C. Customer, October 2020

satisfied.
New Jersey Customer, October 2020

The "Customer Service Representative" very quickly found my account information. She was able to discuss several questions I asked relative to: payment options and payment dates.
New Jersey Customer, October 2020

The person was very helpful and professional.
New Jersey Customer, October 2020

I spoke to Kim, she was such a pleasure to speak with and so helpful.
New Jersey Customer, October 2020

She's good on getting the information I need.
Virginia Customer, October 2020

Website is great - resources - payment - reporting
Arizona Customer, October 2020

BECAUSE IT TOOK FOREVER TO FINALLY TALK TO A PERSON. WE ARE NEW TO YOUR COMPANY .
Missouri Customer, October 2020

My problem was addressed quickly and efficiently
Connecticut Customer, October 2020

very helpful
Maryland Customer, October 2020

Everyone was nice and helpful.
Pennsylvania Customer, October 2020

helpful and courteous
Pennsylvania Customer, October 2020

NOT GOOD at all. Phone associate sucks
North Carolina Customer, October 2020

Courteous knowledgeable and quickly took care of my request professionally.
Maryland Customer, October 2020

Customer service employee was knowledgeable
Virginia Customer, October 2020

Great conversation
Pennsylvania Customer, October 2020

Kim and Kimberly were pleasant, cheerful and helped me solve my issue. Keep them. I know a good employee when I see one.
Arizona Customer, October 2020

Ability to articulate solutions
Michigan Customer, October 2020

Latrece was very polite and extremely helpful.
New York Customer, October 2020

Rep. was very nice and thorough.
Maryland Customer, October 2020

The representative I spoke to was very helpful, thorough, and polite.
New Jersey Customer, October 2020

The young man answered my questions, was informative and positive
Arizona Customer, October 2020

Carol is easy to work with and audit process is relatively easy to do. I appreciated the worksheets provided.
New Jersey Customer, October 2020

Fast, efficient, knowledgeable and friendly!
Minnessotta Customer, October 2020

I was immediately connected to those who could put things into motion. Have already had my vehicle inspected by shop and hoping to schedule windshield install soon. Thank you for the great customer service!
Michigan Customer, October 2020

Rep was knowledgeable and engaged in solving my issue.
Pennsylvania Customer, October 2020

Site was easy to navigate through.
New Hampshire Customer, October 2020

Very helpful, understanding and clear
Pennsylvania Customer, October 2020

Being a remote audit experience - not much interaction. Remote was seamless process though.
New York Customer, October 2020

Chris was very professional and to the point. He supplied valuable information and suggestions
New Jersey Customer, October 2020

No issues. No problems.
Virginia Customer, October 2020

Only thing I have an issue with is I am never notified of the results. I am unaware until I receive an email stating my monthly or bi-weekly payments have been adjusted and I need to telephone as to why.
New Jersey Customer, October 2020

Pleasant to talk to and answered any questions I had.
New Hampshire Customer, October 2020

The auditor was absolutely wonderful. Very communicative, very responsive. The process itself during the pandemic however should be more customer oriented like other insurers. Upfront questions as to impact on revenue and payroll should be a base question, a lot of small business owners don't know to mention that they may have been shutdown but still paying payroll with the PPP program. I know you are a for profit company, but your policyholders deserve consideration and assistance.
New Jersey Customer, October 2020

Very professional staff.
New Jersey Customer, October 2020

Very professionally done. Helpful to hear others experience and things that will make our children safer.
Tennessee Customer, October 2020

I went to my local office to pay my policy in full and did so. Then 3 weeks later received a bill for $8 because i pay my policy in 2 installments. Now I must either go to office or post office to again make another payment. Was told by office that bill could be cancelled, was told No by call center. Point is I had to make 2 trips to pay 1 bill. Bad communication between office and call center
New York Customer, October 2020

My old insurance policy was still registered in your database. I had to have that policy unregistered then create a new online account
Pennsylvania Customer, October 2020

Penny is always a pleasure to work with!
New Jersey Customer, October 2020

Quick, prompt, resolution...
Georgia Customer, October 2020

The selective representative was very professional and explained what areas of the building he wanted to inspect and had arrived ahead of schedule and visited parts of the building that was open to the public so we could use our time very productively in areas that were only accessible by the landlord.
New Jersey Customer, October 2020

went fine...finally no hassles, being treated like a 5 yr old. Treated like the customer!
Connecticut Customer, October 2020

Made a great suggestionand followed up. Joe is a pleasure to deal with and a credit to selective.
Massachussetts Customer, October 2020

The agent was where aware of my needs and made quick painless transaction
Indiana Customer, October 2020

Went very well sending everything to the auditor.
New Jersey Customer, October 2020

Kevin was super nice and helpful. We had a bit of frustration from insurance company using weird numbers for the initial premium.
New Hampshire Customer, October 2020

The person I spoke with was very knowledgeable answered all my questions completely Had a wonderful attitude and was fun to talk too
New York Customer, October 2020

Thoroughly explained and answered my question!
New Jersey Customer, October 2020

Very helpful
New York Customer, October 2020

Your representative was very helpful.
North Carolina Customer, October 2020

Answered questions in reference to how to pay ins. Since our local office is no longer in Millssbor DE
Delaware Customer, October 2020

pleasant conversation
Maryland Customer, October 2020

The adjuster was very quick on response.
New Jersey Customer, October 2020

The call customer service representative was very helpful! My concerns were addressed in a pleasant manner.
Maryland Customer, October 2020

The representative I spoke with was very responsive and helpful.
Maryland Customer, October 2020

The Selective staff offered helpful options and was very courteous.
Tennessee Customer, October 2020

It was clearly stated what documents were required.
Colorado Customer, October 2020

Mr Turner was very helpful. I felt he really wanted to be our partner in establishing good safety practises.
Arizona Customer, October 2020

The lady that dealt with me was very helpful & very pleasant. She is the kind of person you want to help you with customer service issues.
Indiana Customer, October 2020

(Teleconference interview) Very professional phone skills, discussion to the point and recommendations perceived to be valid and necessary.
New Jersey Customer, October 2020

All the details and information regarding what was expected was supplied and explained to us. Additional safety advise was also shared and given to help make the visit worthwhile.
New Hampshire Customer, October 2020

Because of Covid-19 there was no audit. Selective used last years information. Hopefully, the 2021 audit will go smoothly.
New Jersey Customer, October 2020

Everything was done online, no problems at all.
New Jersey Customer, October 2020

I called to have my acct page updated with my new policy and they took care of all the issues quickly.
Maryland Customer, October 2020

I was asked to e-mail documents with ample time to do so which made things very easy.
New Jersey Customer, October 2020

not happy with internet access
New Jersey Customer, October 2020

Safe virtual interaction, and satisfactory result.
New Jersey Customer, October 2020

The original request gave me less than 24 hours to complete the audit
Colorado Customer, October 2020

Very good conversation with both of us sharing experiences
Illinois Customer, October 2020

Everything with Patti always goes well.
New Jersey Customer, October 2020

The rep was friendly and I learned some things
Michigan Customer, October 2020

Too much information/data necessary this year to complete the audit and I was asked for that by 2 different companies.The year before I recieved a phone call from an associate to meet and get payroll quarterly reports(940/941) only.I spent too much time this year gathering all the info/data and then having to scan and email.
Connecticut Customer, October 2020

Disagree with the class some employees have been assigned to.
New Jersey Customer, October 2020

Ed went above and beyond to offer his insights and guidance - I’m very appreciative having him as a resource for our company moving forward.
Minnessotta Customer, October 2020

Great visit gave us some great recommedations for water management tools. Thanks
Ohio Customer, October 2020

Helpful info.
Virginia Customer, October 2020

I got ahold of someone quickly, not out in hold.
Indiana Customer, October 2020

IT WAS INFORMATIVE AND IT MAKES YOU THINK OF THINGS YOU MAY NOT REALIZE.
Kentucky Customer, October 2020

It was well thought out and helpful.
North Carolina Customer, October 2020

Lynn and I spoke, I sent her all the documentation, she responded any questions we had and then she sent me the Outcome.
New Jersey Customer, October 2020

Penny is organized and helpful she makes the process easy
New Jersey Customer, October 2020

Remote interview was professional, well presented, easy to comprehend and in general a "well done feeling" when we had concluded
Maryland Customer, October 2020

Shawn was very professional, gave me good info;
North Carolina Customer, October 2020

The auditor was a pleasure to work with and did not over complicate the process.
New York Customer, October 2020

Things went very smoothly.
New Jersey Customer, October 2020

Your auditor made it very easy.
New Jersey Customer, October 2020

It was easy to make a payment
Massachussetts Customer, October 2020

The claims reps were excellent to talk with and extremely professional.
New York Customer, October 2020

the representative was respectful, knowledgeable and efficient.
South Carolina Customer, October 2020

they were able to help me out on my payment
Washigton D.C. Customer, October 2020

Auditor is thorough but personable and flexible with appointment days and times.
New Jersey Customer, October 2020

i was looking for help, not a stern conversation or to be judged. Also, her reply was inaccurate, by cancelling the payment it came off your account but i was asking about my credit card account, which is currently messed up and the charge is still pending.
New Jersey Customer, October 2020

It took forever to finally speak w one of your representatives . He was great but the process wasn’t good! I think your website’s UX and UI was poor
New Jersey Customer, October 2020

Person was very friendly, professional and helpful.
New Jersey Customer, October 2020

Friendly customer service and was given fast answers to my questions.
Connecticut Customer, October 2020

My problem was corrected within minutes of my call
Pennsylvania Customer, October 2020

Rep was very friendly and helpful
Virginia Customer, October 2020

Not able the set up online account for payment. No response from website when i asked for help. If I have time I will try and call and talk to somebody in person.
Illinois Customer, October 2020

The representative was extremely helpful and friendly. She was able to understand what I needed at once and provided perfect assistance.
Rhode Island Customer, October 2020

You invoices are confusing. Your agent was great and helped me understand it.
New Jersey Customer, October 2020

It went smooth.
Colorado Customer, October 2020

No issues-went easily and I appreciate that
New York Customer, October 2020

Your rate.
Virginia Customer, October 2020

Audit was done virtually. Instructions of what was needed for the audit were complete and helpful. It went well.
New Jersey Customer, October 2020

Easy to get my question answered.
Missouri Customer, October 2020

Excellent customer service, fast and simple!
New York Customer, October 2020

feared what it would be like without being in-person - but, he was easy to speak to on the phone when I tried to explain our "union" employees..
New Jersey Customer, October 2020

Great experience thus far
Colorado Customer, October 2020

I received a premium refund check. Thank you! However I have not received a copy of the audit results? Reviewing results of this year will make planning for the future more accurate.
Colorado Customer, October 2020

It meets our needs and is easy to manage on autopay.
Arizona Customer, October 2020

It took way to long. I sent in our general ledger, P & L and Balance Sheet in the exact same format as I had in the past several years. Youe auditor called me a few times to ask me some questions which were on the reports that I sent him. One timje he called and said that one of the policies was based on detailed sales information. He never got back with me as to how he wanted it broken down but I never heard from him again. Then I got a lettr from you saying that I hadn't provided any information so they were going to close the books. I received this letter on a Friday so I spent a good share of my weekend debated whether I was going to call another Agency to see what was available as I planned on going with another carrier. Then on Monday morning I get another letter saying that you had made a mistake and here was the final audit premium refund. So now I am wondering if this was a fair audit or if this was done for some other reason. With the final audit I got a bunch of papers showing adds or changes to the policies referencing changes but it made little sense to me as they all referred to reference numbers that I could not figure out what the changes were.
North Carolina Customer, October 2020

person was polite, very knowledgeable
Maryland Customer, October 2020

Promptness, thoroughness, professionalism and a REAL feeling of a successful partnership between insurer and policyholder.
New Jersey Customer, October 2020

questions were all answered
Wisconsin Customer, October 2020

The auditor is efficient and knows her job - no time wasted!
New Jersey Customer, October 2020

the format is very easy to follow
New Jersey Customer, October 2020

The inspector was very clear on what needed to be addressed and then followed up on the same. Straightforward and no unreasonable requests.
Colorado Customer, October 2020

The process was seamless, no issues.
New Jersey Customer, October 2020

Tony put together a thorough explanation of the materials he provided.
Virginia Customer, October 2020

Very helpful rep. Listened to our needs and provided suggestions and let me know of options provided by selective.
Georgia Customer, October 2020

Very professional
Illinois Customer, October 2020

very polite cheery customer service personnel.
Rhode Island Customer, September 2020

Friendly, knowledgeable, quick feedback for additonal info my email. So far, so good
Illinois Customer, September 2020

good communication
Maryland Customer, September 2020

Very nice and helpful.
Kentucky Customer, September 2020

HELPFUL
New Jersey Customer, September 2020

I wanted to make a payment over the phone. rep was nice but could not help. Had to wait Till Monday during business hours. You need to give your people on Saturday authority to take a payment.
Maryland Customer, September 2020

She was friendly and extremely helpful
Wisconsin Customer, September 2020

Your rep was quick, pleasant and efficient.
New York Customer, September 2020

Great representative....clarified and resolved issue. Thank you.
New Jersey Customer, September 2020

Rep was very pleasant and happy to help
Pennsylvania Customer, September 2020

The professional staff that answered the phone did me some good to lead me in the right direction.
Wisconsin Customer, September 2020

Efficient, knowledgeable person. Quick service
Virginia Customer, September 2020

Happy about the contact and encouragement
Utah Customer, September 2020

pleasant and informative
New Jersey Customer, September 2020

Rep was extremely nice and helpful
South Carolina Customer, September 2020

She was very knowledgeable. Answered all my questions. Very polite and patient.
Connecticut Customer, September 2020

The representative was very helpful. My issue was resolved quickly.
Ohio Customer, September 2020

everyone i spoke to was very nice and helpful. thanks.
Indiana Customer, September 2020

Everything was fine, but now, 2 days later, still have yet to hear from adjuster after 2 phone calls to them
Tennessee Customer, September 2020

Helpfulness
New Jersey Customer, September 2020

I only had one question and it was answered.
New Mexico Customer, September 2020

Our problem was quickly and full resolved.
Pennsylvania Customer, September 2020

Quick, clear, comprehensive
New York Customer, September 2020

Very kind, prompt, and answered my question
Illinois Customer, September 2020

Was able to resolve issue
Pennsylvania Customer, September 2020

Ease of working together.
New Jersey Customer, September 2020

No help at all
Indiana Customer, September 2020

No help. They told be that I needed to contact my agent. It’s a billing issue. He said he needed to contact someone else for the answer. My statement literally gave me the number to call for help, and then I’m bounced around with no resolution.
Arizona Customer, September 2020

She was professional and was able to help me
Illinois Customer, September 2020

The rep understood the situation, explained to me what her screen showed, and solved the issue quickly.
Virginia Customer, September 2020

Because after I call you, I received the attention from you so fast!! Thank you
New Jersey Customer, September 2020

Correct information was provided in a timely manner. Always very responsive.
Pennsylvania Customer, September 2020

I am not satisfied at all with your company. I asked your company to change our invoice date because we are non-profit organization and the checks has to sign by the treasurer of the board and checks will sign the 15 and 30th of the month. I receive the invoice two days after 15 and your company give me 5 days to send the check and then they cancel our policy and then they reinstall the policy after they receive the check and charge me $20.00 late fee.
Pennsylvania Customer, September 2020

I called, waited a long time for a live person. Asked what the different insurances cover. I was told to call the agent. Refused to answer my question.
Pennsylvania Customer, September 2020

Question was answered very professionally. pleasant personality.
Pennsylvania Customer, September 2020

We were in a panic due to our policy being cancelled. We literally had to shut down our operation until we were reinstated. Your reps were fast and efficient getting us back on track. Thank you!
North Carolina Customer, September 2020

Everyone was prepared for this
Maryland Customer, September 2020

He was very helpful
Tennessee Customer, September 2020

My issue was resolved quickly to my satsfaction
Indiana Customer, September 2020

Satisfied with result, but it took two people to find my account.
Maryland Customer, September 2020

Your representatives were professional, patient, polite and knowledgeable.
Ohio Customer, September 2020