Personal Lines Insurance Customer Reviews

Prompt courteous service
New Jersey Customer, August 2023

Selective Employees were knowledgeable and courteous. I was impressed with their customer service!
New Jersey Customer, August 2023

[Name] was such a pleasure to work with. I had several questions about getting insurance to purchase a new vehicle and she was so helpful. She provided me with all of the information and responded promptly to all of my needs.
New Jersey Customer, August 2023

Representatives were very good, but the phone system sucks. I got bounced around through extensions and three times, my call got dropped and I had to redial and start over again. Not happy about that part. But the overall service from the agent was indeed excellent.
New Jersey Customer, August 2023

PROS NO BS
New Jersey Customer, August 2023

Everything worked like. Lockwork- rep was very helpful, got bill paid as requested right away. A breeze. Thank you, Selective. Now if my broker would just get my auto placed with you! And my second home in PA!
New Jersey Customer, August 2023

Great help from thr staff.
New Jersey Customer, August 2023

Prompt knowledgeable response by a pleasant representative..
New Jersey Customer, August 2023

Excellent service
New Jersey Customer, August 2023

Everyone is pleasant and helpful
New Jersey Customer, August 2023

The person I spoke with was patient, helpful, and upbeat. He answered my questions promptly.
Ohio Customer, August 2023

People were well informed and efficient, Safelite were as well
Ohio Customer, August 2023

[Name] WAS AN EXCELLENT REPRESENTATIVE! SO POLITE, POLISHED AND SUPER HELPFUL!! GREAT CUSTOMER SERVICE!
Pennsylvania Customer, August 2023

Pennsylvania Customer, August 2023

Pleasant voice and educated me on how auto pay is taken out
Pennsylvania Customer, August 2023

Friendly and knowledgeable
Pennsylvania Customer, August 2023

fast and easy transaction
South Carolina Customer, August 2023

A live person answered the phone in less than 5 minutes. She was polite and knowledgeable
South Carolina Customer, August 2023

Cannot remember my contact with you.
South Carolina Customer, August 2023

PROBLEM WAS EASILY RESOLVED
South Carolina Customer, August 2023

Tennessee Customer, August 2023

Tennessee Customer, August 2023

These folks are very professional. They answer the telephone immediately to address your questions.
Tennessee Customer, August 2023

good salesman
Tennessee Customer, August 2023

I over paid and I got my refund in a reasonable time!
Utah Customer, August 2023

Prompt response to our question?
Utah Customer, August 2023

My needs were addressed rapidly and professionally.
Virginia Customer, August 2023

Overall customer care experience
Virginia Customer, August 2023

The question I had was addressed professionally and pleasantly.
Virginia Customer, August 2023

Both of my premiums went up this year.
Arizona Customer, August 2023

My agent is always amazing but the adjuster is taking his sweet time.
Indiana Customer, August 2023

I own a non profit and our expenses can cause our checking to drop quickly. The plan to pay our insurance once a year was not working for us. An agent was helpful in setting up a quarterly plan.
New Jersey Customer, August 2023

agent did good work
Pennsylvania Customer, August 2023

Customer service was pretty good and understanding.
Pennsylvania Customer, August 2023

The customer care representative answered all my questions completely.
South Carolina Customer, August 2023

Not happy with insurance rate increases.
Iowa Customer, August 2023

Purchased thru agent. Experience was mediocre.
Illinois Customer, August 2023

The payment for our homeowners bill was sent to Selective buy our mortgage company, [Name], on 8/21/23 and your records still not paid and threatening to cancel our insurance.
New Jersey Customer, August 2023

I had a mixed experience. First person I spoke to to file my claim made several mistakes on the claim, such as putting it down as commercial rather than personal. They also did not include my policy number - which in my opinion, they should have had access to and been able to fill in as I am a selective customer. The total loss adjuster also was not easily reachable except for email - it would have been easier to engage with someone over the phone as we were at the MVC and needed documents faxed over.
New Jersey Customer, August 2023

Got transferred many times after all the phone prompts to get to the person who could help me get the proper debit information --- after having it corrected 5 months ago --- but it was only corrected on one account, not both.
South Carolina Customer, August 2023

I was still as confused after the call as I was beforehand
South Carolina Customer, August 2023

South Carolina Customer, August 2023

I had a hell of a time just getting Selective Insurance on the phone…
Utah Customer, August 2023

Not happy about being charged an additional 15$ . didn’t know that having paper instead of paperless was $15 more so when I told him to cancel it out he still charge me the extra 15 because they said it wasn’t called in soon enough and that pissed me off so I was not happy with my customer service
Arizona Customer, August 2023

I had insurance with your company and all of a sudden you stopped taking auto pay out and waited for a month to send me a bill for two months with no explanation or answer when asked what was going on.I asked agent and he had no idea what was going on either. I found a replacement for your company because you could not explain why the issues. Your pricing I'd alot higher than my replacement coverage with More coverage
Arizona Customer, August 2023

I couldn’t contact our main office. The person I contacted in your main office was wonderful.. Dyer and associates wouldn’t answer their phone.. they overall attitude of the duet office is not friendly
Indiana Customer, August 2023

Difficult to find anyone to talk to. One employee I reached appeared impaired. Could not help. I will be looking elsewhere next time for insurance.
Tennessee Customer, August 2023

problem not solved
Tennessee Customer, August 2023

My coverage was no allowed to be reinstated because of a failure on selectives behalf. After over 10 years with selective my coverage was dropped because selective failed to update my address after numerous attempts. I have taken my business to another company.
Virginia Customer, August 2023

Your customer service from our agent to your help line is some of the worst customer service, to the effect that were considering going with another provider.
Virginia Customer, August 2023

They told me I would receive a call from an adjuster the next day and I did! He was super nice and is coming tomorrow! I didn’t expect such fast , kind and knowledgeable service. I’m getting older and I notice that people are not as nice. Not so with my insurance people!
Ohio Customer, August 2023

I got service very quick.
South Carolina Customer, August 2023

Polite. Prompt service. Got the info. He needed and explained what would happen next.
Minnesota Customer, August 2023

Very easy and professional
Ohio Customer, August 2023

prompt response
Illinois Customer, August 2023

very solid experience. My questions were answered and communication was clear.
Minnesota Customer, August 2023

It was easy to get the information needed. The person I spoke with was polite and helpful.
Arizona Customer, August 2023

They were very helpful
Arizona Customer, August 2023

would have like to have an answer immediately
Pennsylvania Customer, August 2023

Prompt response and resolution
New Jersey Customer, August 2023

she listen to me and solved my problem
New Jersey Customer, August 2023

Very knowledgeable and helpful. Resolved my inquiry.
Ohio Customer, August 2023

Representative was very knowledgeable, respectful and a pleasure to work with.
Virginia Customer, August 2023

All my needs were met in a timely manner with great professionalism
New Jersey Customer, August 2023

Your roadside assistance was extremely disappointing. Horrible customer service with roadside. I was on a call with them for 55 minutes and the girl was rude. Took 20 minutes on hold just to speak to a someone who was unconcerned and sarcastic. She intentionally put me on hold for an unbelievable amount of time. One of the worst experiences I’ve ever had. Why am I paying such high premiums for terrible customer service? I’m going to look for insurance elsewhere.
Arizona Customer, August 2023

The representative was friendly and helpful. I understood exactly what I was supposed to do to add items to our homeowner’s policy.
Illinois Customer, August 2023

Really good service
Pennsylvania Customer, August 2023

Very friendly agent came earlier than expected very satisfied
Pennsylvania Customer, August 2023

Exc follow up
New Jersey Customer, August 2023

Fast effective communication. Prompt service.
New Jersey Customer, August 2023

Very courteous and processed everything quickly.
Pennsylvania Customer, August 2023

Everyone has been helpful and fast at getting us taken care of. Thanks so much!
Tennessee Customer, August 2023

Agent was very cooperative and effective. Some issues with DocuSign but worked through them.
Maryland Customer, August 2023

Rep was professional yet friendly.
New Jersey Customer, August 2023

The app to provide details about the accident isn't working, thus making this process more difficult than it needs to be.
Pennsylvania Customer, June 2023

The automatic phone system for filing a claim did not fit my circumstances.I chose to speak to someone , was on hold for 15 minutes, and then the call disconnected. I then called customer service and that csr was very helpful & transferred me to the claims Dept. A claims person came in the line and said they would be back with me shortly. I was on hold another 15 minutes and then the call disconnected. I then filed my claim online and am waiting to be contacted by the adjuster.
Wisconsin Customer, August 2023

My agent contacted me immediately and helped me download my damage photos. He has kept me informed. I am currently waiting on vendor quotes.
Arizona Customer, August 2023

I am waiting to hear from an adjuster to come make an appointment.
New Jersey Customer, August 2023

She asked some questions twice. She sent a confusing voicemail and when we called back for confirmation we left a message requesting a callback to confirm and no one called back. We are unsure as to pricing and such
Iowa Customer, August 2023

very fast and pleasant experience
Pennsylvania Customer, August 2023

It was easy to make the changes I requested.
South Carolina Customer, August 2023

very satisfying
Virginia Customer, August 2023

Very knowledgeable and cordial
New Jersey Customer, August 2023

Representative was professional and willing to find out why I was being billed incorrectly.
South Carolina Customer, August 2023

I was on hold for over 20 minutes and still was never able to speak to someone.
Indiana Customer, August 2023

The intake of claim was great. The adjuster reached out to us the next day. We provide him the information. Then he sent a email it would be over a week later before he could even look at the claim. Very difficult to hear when we are trying to fix what was lost.
Pennsylvania Customer, August 2023

Representative was very polite and thorough.
Illinois Customer, August 2023

Pleasant and fair
Pennsylvania Customer, August 2023

Good customer service and more reasonable rates then the other insurance company we were with.
Illinois Customer, August 2023

Left a voicemail and never heard back
Illinois Customer, August 2023

Agent was friendly, knowledgeable, and answered all my questions promptly
Iowa Customer, August 2023

[Name] was very efficient and professional.
Illinois Customer, August 2023

The representative was very helpful and Informative.
New Jersey Customer, August 2023

Agent was very helpful and courteous.
Tennessee Customer, August 2023

We have not heard back from our claims adjuster
Pennsylvania Customer, August 2023

Very pleasant and professional csr.
Arizona Customer, August 2023

I was able to get my issue resolved
Illinois Customer, August 2023

Because the insurance service were very fast helping and doing process very quickly staff are very friendly I really do appreciate their service
Illinois Customer, August 2023

The adjuster was polite and thourough
Illinois Customer, August 2023

Very polite and knowledgeable girls
Minnesota Customer, August 2023

Good service
New Jersey Customer, August 2023

Easy
Tennessee Customer, August 2023

Excellent service
Wisconsin Customer, August 2023

Had to call several times to start the process
Pennsylvania Customer, August 2023

Have not heard anything from anyone and called multiple times
Virginia Customer, August 2023

The representative was friendly, professional, and took care of my issue quickly.
New Jersey Customer, August 2023

Professional & Efficient
Pennsylvania Customer, August 2023

I was cut off so the contact was never completed.
Pennsylvania Customer, August 2023

Very extremely dissatisfied with [Name]. She is rude, does not return phone calls. Left multiple messages and then only after contacting her supervisor, though message, did she even call me back. She was not helpful and her reply to my emails were very rude. I tried to explain the complexity of my claim but she would not listen. I have now tried to email her and the email that I have used before returns undeliverable.
South Carolina Customer, August 2023

representative was thorough and helped us through our policy changes without any issue/confusion
New Jersey Customer, August 2023

she knew her stuff very nice.
New Jersey Customer, August 2023

Had a fire, tried to speak with a human, referred to an app that didn’t allow me to send the number of pictures or videos I needed to send. It’s been 48 hmm ours and still no contact from an adjuster. I have a large hole from the living room through the exterior wall that needs to be fixed asap but it’s been 48 hours and still no call from an adjuster. Very very poor experience.
Pennsylvania Customer, June 2023

I had just been told by Delmarva that my service entrance cable and meter need to be fixed was unsure what to do. He was very helpful and patient with my questions
Illinois Customer, August 2023

Very easy to update adding a new vehicle
Pennsylvania Customer, August 2023

Was pretty straightforward, I appreciate that
Ohio Customer, August 2023

very pleasant, knowledgeable and helpful staff
Arizona Customer, August 2023

All questions were addressed. Very professional.
Minnesota Customer, August 2023

The overall professionalism of the staff who handled my inquiry.
New Jersey Customer, August 2023

My question was answered promptly
Minnesota Customer, August 2023

Response timely, and people were professional and helpful in getting info to process our claim. Good experience.
Arizona Customer, August 2023

Very prompt interview after reporting the incident to my agent.
Illinois Customer, August 2023

Everything has been very easy for us. And your team is keeping us fully informed of each step.
New Jersey Customer, August 2023

Your service rep, Dede was very professional and courteous. You are fortunate to have her on your team.
New Jersey Customer, August 2023

They were awesome help me out tremendously especially when I am not very tech savvy on my cell phone and was getting frustrated with my mobile phone I'd rather speak to somebody thank you so much
Ohio Customer, August 2023

[Name] was very polite and helpful in communicating what I needed to do.
Maryland Customer, August 2023

Quick, thorough service
Illinois Customer, August 2023

So far, so good
Illinois Customer, August 2023

You're representative on the phone was friendly and very understanding
Illinois Customer, August 2023

[Name] was very nice to speak to & she was like talking to an old friend!
Ohio Customer, August 2023

Got all the information I needed, adjuster was very professional
Pennsylvania Customer, August 2023

Customer support was very helpful inassisting me.
South Carolina Customer, August 2023

Very efficient
South Carolina Customer, August 2023

I tried a few times to tell the lady that called me I have broken glass on a 5th wheel trailer not just a normal vehicle. Finally I just let her make the appointment with Safelite Autoglass. The manager from Safelite called me about 10 minutes later to tell me they didn’t work on rv’s. He was able to give me a company in town that might repair my rv window. I’ve called them and seeing if I can get it done myself.
Arizona Customer, August 2023

Provided information I requested. Once I insisted your office provide it. Very courteous.
Minnesota Customer, August 2023

When calling in the lady was very thorough.
Pennsylvania Customer, August 2023

We hit a deer and are unable to dive our vehicle. We are still waiting on getting info for a rental car, it is a good thing I can work remotely
Wisconsin Customer, August 2023

I spoke with [Name] first, he was very pleasant and kept me informed what was next thing to do. Once transferred to [Name]. She also was great and was able to understand what I had to do.
Arizona Customer, August 2023

She was knowledgeable and friendly. My concerns were taken care of immediately. Thank you. Great customer service.
Florida Customer, August 2023

The agent answered all of my questions and helped me make the changes that I needed to make to my policy.
New Jersey Customer, August 2023

I was concerned because my payment hadn't been received. Your representative was very helpful.
New Jersey Customer, August 2023

Customer Service representative was most professional and efficient. She was able to amend my car insurance with a new car in a short amount of time so that my purchase of the new vehicle was not hampered.
New Jersey Customer, August 2023

Representative was pleasant and explained process in concise way.
Rhode Island Customer, August 2023

Great service
Virginia Customer, August 2023

very professional and he answered all of my questions.
Pennsylvania Customer, August 2023

[Name] was great. The Chase system is rejecting me so far & I cannot get paid........frustrating
Arizona Customer, August 2023

The agent was reassuring and friendly.
Pennsylvania Customer, August 2023

Thank you
South Carolina Customer, August 2023

Your employees were very helpful. Contact person [Name] was over the top?
Illinois Customer, August 2023

Told me what I needed to do.
Illinois Customer, August 2023

She was very easy to work with and helpful.
New Jersey Customer, August 2023

informative and quick
New Jersey Customer, August 2023

Prompt and courteous service.
New Jersey Customer, August 2023

My problem didn't get resolved
Utah Customer, August 2023

[Name]
Arizona Customer, August 2023

Intelligent, efficient, personable, compassionate employees & incredibly fast processing.
Illinois Customer, August 2023

The operator was very helpful with my situation
New Jersey Customer, August 2023

I was glad a live person answered the phone and not being asked to use the web site or text or chat or other nonsense which does not show respect for the customer. My questions were answered, and call quality was good (VOIP quality could be improved) and the agent was knowledge and polite and spoke clearly. Great job all around.
New Jersey Customer, August 2023

Very professional. Guided us through the process in an engaging and comfortable manner in the least amount of time
Tennessee Customer, August 2023

Terrible customer service looking to leave company
Pennsylvania Customer, June 2023

A quick response time. Also the individuals I spoke with were courteous and compassionate.
Arizona Customer, August 2023

The man I talked to was nice and considerate. He seemed to be able to take care of everything so that I did not have to worry about it.
Minnesota Customer, August 2023

They answered my questions quickly and professionally
New Jersey Customer, August 2023

It was handled very professionally and expeditiously All of my questions were anawered
New Jersey Customer, August 2023

More detail and info on the process and what to expect. Would like more one on one, face to face with adjuster. We like traditional process.
Arizona Customer, August 2023

I have had extremely bad experiences with selective people. This call was fantastic, she was not only able to complete my request in a few minutes - she also seen how previous people should not be employed. She said she was going to contact the previous employee to correct them. That is fantastic.
Maryland Customer, August 2023

Polite, informative, and patient in answering questions and updating our policies
Iowa Customer, August 2023

I was very satisfied
Illinois Customer, August 2023

Agent treated me patiently and answered my questions
New Jersey Customer, August 2023

good customer service, friendliness, & concern
New Jersey Customer, August 2023

My customer service worker read over my policy and listened to my concerns regarding pricing increase and reviewed to see where I could save a little more money. I was already looking at other companies as she was speaking but she was patient, professional, explained the reason for the increase and provided me with a solution. Although it still involved my policy increasing it did meet my expectations in the middle and allowed savings.
Virginia Customer, August 2023

Iowa Customer, August 2023

representative explained to me that my policy was in good standing and no balance was due
Illinois Customer, August 2023

Agent was very friendly and knowledgeable and provided me with the information I requested. Pleasure to do business with people like that.
New Jersey Customer, August 2023

[Name] did exactly as needed
Pennsylvania Customer, August 2023

Reporting the initial claim was easy. I received an email this morning that I would be contacted shortly but still have not been contacted. I was told I would receive a call within 24 hours and I am at hour 23. I hope to receive a call soon.
South Carolina Customer, August 2023

Got the info I needed and the person I talked to was very helpful.
New Jersey Customer, July 2023

she was fast and very nice
New Jersey Customer, July 2023

The Costumer Rep was Great!! and Helpful, but I did have issues with the call trying to get through the system kept hanging up on me that was frustrating.
Virginia Customer, July 2023

Arizona Customer, July 2023

I was happy in the speed that the adjuster reached out to me in my vehicle claim. However I was not happy that my vehicle was taken so far away instead of remaining here to be determined if it was repairable or totaled. But the overall experience has been good as it has been handled quickly.
Illinois Customer, July 2023

New Jersey Customer, July 2023

My customer service rep was excellent. Very pleasant, professional, knowledgeable; very patient with my many questions. Give that nice lady raise! She deserves it!
South Carolina Customer, July 2023

The attendant was very ki d and helpful
Tennessee Customer, July 2023

It took several calls, lots of on-hold time, and the answer when the call was returned 2 days later was not customer focused. I was trying to be proactive with an unknown situation and it just caused me frustration.
Indiana Customer, July 2023

We were told someone would call us back in 24 hours and no one did.
Minnesota Customer, July 2023

you had the claim number assigned and responded back to me quickly. The CSR was polite and answered all my questions when I called the claim in.
Arizona Customer, July 2023

My first representative had speaker/microphone issues and put me back in the queue. I was picked up quickly and was able to have my claim processed quickly.
Arizona Customer, July 2023

The Representative resolved my issue and answered my questions.
New Jersey Customer, July 2023

Very good
Rhode Island Customer, July 2023

Debra explained everything clearly answered my questions, and told me what to expect and how to proceed with my claim.
Wisconsin Customer, July 2023

Still didn't get anything resolved
Minnesota Customer, July 2023

Super efficient and gave me clear picture on what to expect during the claim process.
Arizona Customer, July 2023

Persons I talked with were very helpful
Iowa Customer, July 2023

[Name] was very kind and courteous. He helped me solve my problem. Thank you [Name]
Illinois Customer, July 2023

The person I spoke to was very calming and understanding
Illinois Customer, July 2023

I received a quick response by a very supportive and helpful person
New Jersey Customer, July 2023

[Name] was very helpful with the whole process. Got on time for the inspection and sent the estimate on time.
New Jersey Customer, July 2023

Very efficient and helpfull
South Carolina Customer, July 2023

I don't remember the agent's name but she was very courteous, professional, and knowledgeable.
Virginia Customer, July 2023

Rep. Was very familiar with the process. Also very patient with me.
New Jersey Customer, July 2023

The initial claim reporting on your application was OK. Apparently the agent did not look at the information the application and assigned a separate claim number. Despite repeated requests for insurance status on the other vehicle, nothing was done! Then at the last second "I have issued a check less the deductible, do you have any information on the other vehicle". The information was there from the start. A lot of wasted time when we could have been tracking the other vehicle!
Arizona Customer, July 2023

Called to get new insurance on a vehicle I just bought yesterday and they never called me back
Arizona Customer, July 2023

very easy and responsive
New Jersey Customer, July 2023

[Name] helped with answering my questions and was very pleasant to deal with.
New Jersey Customer, July 2023

Fast response - very friendly agent
New Jersey Customer, July 2023

was very polite and professional
Tennessee Customer, July 2023

Very responsive
Virginia Customer, July 2023

I have one issue that I am trying to get resolved and when I checked this morning, it is still not fixed. This is after several phone calls. All I wanted to do was change agents as of my renewal and even though I paid my bill in full, it is still showing I owe the full amount of the auto premium. I am going to have to make another phone call to try to get it resolved and hope it happens. Insurance should not be this difficult
Ohio Customer, July 2023

The claim was initiated with follow up within hours.
Illinois Customer, July 2023

[Name] was very pleasant, she was very informative, she knew most of my information, which was impressive, she even knew what injuries I sustained. She also returned my call promptly. After a traumatic event it was nice to feel like someone had things taken care of for me. I even told her how great she was. Which she appreciated.
New Jersey Customer, July 2023

Went by smooth
South Carolina Customer, July 2023

Great Service and willing to help.
Utah Customer, July 2023

I called as soon as I returned home from our camping trip after our awning tore due to storms that rolled thru at the campground we were staying at. When I called I wanted to make sure that the awning tearing due to wind damage would be covered before opening a claim and wasting everyone’s time. They couldn’t tell me yes or no all they could do is open the claim for me. I opened it in hopes it is covered so I could have the appropriate repairs made to our camper. The awning and installation is not cheap and there was nothing we could do about the wind causing it to tear. I just expected to have more guidance and solid answers while opening the claim.
Pennsylvania Customer, July 2023

Great customer service.
Indiana Customer, July 2023

PAYMENT WAS SUPPOSED TO BE TAKEN OUT OF MY BUSINESS ACCOUNT ON 7-14-23. I GOT CONFIRMATION IT WAS PAID VERBALLY AND IN THE MAIL. ON 7-24-23 I GOT MAIL STATING IT WAS NOT PAID. AFTER SEVERAL CALLS TO SELECTIVE I GOT NOWHERE AND FOUND OUT TODAY THERE WAS A BLOCK FOR PAYMENT BECAUSE WHOEVER TOOK THE PAYMENT INFORMATION PUT THE WRONG ACCOUNT DOWN...IT IS VERY FRUSTRATING TO DEAL W/ INCOMPETENT EMPLOYEES
New Jersey Customer, July 2023

excellent customer service....dealt with me in a very timely manner
Ohio Customer, July 2023

Associate was very helpfull
New Jersey Customer, July 2023

It’s been 2 weeks since I did my claim no one has done anything to repair my vechiles I had to pay 2000 out of pocket to fix it and all they said was that because they company has been too busy
Minnesota Customer, July 2023

She was very helpful and was able to resolve my problem with one call within few mins!! That literally never happens anymore! Thank you!
Illinois Customer, July 2023

Your rep was very clear and concise with details
New Jersey Customer, July 2023

The young lady is so very accommodating.
Pennsylvania Customer, July 2023

I called later in the day and I was met with helpful, knowledgeable, and efficient service.
Pennsylvania Customer, July 2023

They took very good care of us through a couple of claims. Very professional. Easy website to navigate.
Tennessee Customer, July 2023

The Selective agent’s communication was sub-par.
Iowa Customer, July 2023

I cannot log into my online account and was even disconnected from CHAT. I notified my insurance agent who told me that she received several calls from clients. All I want to do is verify that you debited my checking account for payment due, as I've had problem in the past with this.
New Jersey Customer, July 2023

Excellent service from start until finish.
Iowa Customer, July 2023

Understood explanation
Iowa Customer, July 2023

New Jersey Customer, July 2023

Excellent patient customer service rep
Pennsylvania Customer, July 2023

Without delay Selective replaced my auto glass by Safe Lite.
Tennessee Customer, July 2023

They dropped my call and didn't try to reestablish contact. The only reason I dropped my coverage is because my renters insurance was dropped because my service dog had a bite incident. So, if a veteran has to choose between a service animal or insurance. ADIOS insurance.
Tennessee Customer, July 2023

The agent was very friendly and helpful.
New Jersey Customer, July 2023

Your representative was extremely knowledgeable courteous and professional
New Jersey Customer, July 2023

Very friendly and answered my question.
Virginia Customer, July 2023

It was plain and simple basically
New Jersey Customer, July 2023

Very professional, customer service representative.
New Jersey Customer, July 2023

It took endless time to make a payment by the method I preferred & I kept getting repeated troublesome e-mails
Maryland Customer, July 2023

It’s been 2 days and we have not heard from the adjuster. Called several times and left messages—no one else’s number provided to call in their absence. We needed a rental car and just got one on our own.
Pennsylvania Customer, July 2023

THE REPRESENTATIVE WAS VERY POLITE AND HELPFUL
Illinois Customer, July 2023

As a new client, I wanted to enroll in the MySelective program. My agent gave me the phone number of the Tech Support Group. The tech rep., [Name], patiently walked me through the process to enroll and introduce me to the website, complete with my three policies shown. Thank you, Kim
Ohio Customer, July 2023

Friendly quick experience
Tennessee Customer, July 2023

Needed to find out how to print out my most current homeowner's policy. I forget who helped me, but she loaded my policy into the system where I could pull it down to print; however, she sent me the Declarations page, so I really didn't need to do anything further. What great customer service!
Virginia Customer, July 2023

Agent was courteous, efficient, knowledgeable, and able to answer all my questions.
Virginia Customer, July 2023

Helpful, explained fully why we needed the insurance for our grandson.
Wisconsin Customer, July 2023

They want me to do all the work. I mightiest well become an insurance agent for both home and auto.
Maryland Customer, July 2023

High insurance. Dropped me because of my dog. Won’t recommend
Illinois Customer, July 2023

Never had any issues yet and very quick to send out insurance cards when I need them
New Jersey Customer, July 2023

The customer representative ,[Name], was extremely courteous, polite, and was extremely effective in completing my request.
New Jersey Customer, July 2023

Whenever I call Selective, a representative is able to address the issue and correct it.
Tennessee Customer, July 2023

I called/left message twice and did not receive a call back.
New Jersey Customer, July 2023

We get hit by someone who’s insurance is lapsed yet we are the ones out and have to pay our of pocket to get it fixed? We will be looking else where for policies moving forward.
Tennessee Customer, July 2023

Service has been great. [Name] has quickly responded to our questions as well as Lupita in his office.
Arizona Customer, July 2023

Illinois Customer, July 2023

My Daughter, [Name], had an accident friday noonish... About 3:00 on a Friday.she called to report accident and it was evident her call was being handled by a trainee.. whose trainer dropped off the call. That trainee was clueless and no help filing claim and helping Anna know next steps. Agent said call back on Monday. [Name] asked about a rental car, and Selective agent said noting can be done until Monday (which left her with no car). So we told anna to call selective back and asked about renting a car herself and getting reimbursed, and the next agent said “sure, you can do that” (why didn’t they say that the first time). Then she was given NO help in renting a car…other than to Enterprise or Hertz.. and then had to go to two locations to get a car. Anna called back today and was told to call other person's insurance (since the other person was at fault). overall just very dissatisfied with availability, knowledge and willingness of your staff to help.
Arizona Customer, July 2023

The people I spoke to were very nice. They helped me to cancel my policy quickly.
Arizona Customer, July 2023

Very understanding with a quick answer to my question.
Arizona Customer, July 2023

I was supposed to receive either a call back or an email. I have heard nothing yet.
New Jersey Customer, September 2023

i received notice that my online payment didn't go through My bank did nor reflect a returned check). I called and spoke to a billing rep and gave my banking info over the phone. Payment went through in one phone call. I did express problems with online payment recently.
New Jersey Customer, September 2023

Monies were taken from my account after Selective was notified of cancelation of policy. Staff was rude and short...
South Carolina Customer, September 2023

Waiver of late fee as requested. Very polite and helpful.
Minnesota Customer, September 2023

The agent was unable to answer my question on premium increase.
Minnesota Customer, September 2023

My rate went up 32%, $57/mo.$684/yr. and no explanation. I fully understand the impact of inflation thanks to Joe Biden and his band of derilcts but 32% is ridiculous.
Tennessee Customer, September 2023

website is: not intuitive, somewhat confounding. for example on most pages clicking on the selective logo does nothing, but later in the process we are supposed to click on the logo. give some guidance huh? and we clients have to populate our own data: perhaps selective can populate our accounts for us?
New Jersey Customer, September 2023

My premiums were raised for no apparent reason.
New Jersey Customer, September 2023

while the person answering my questions was truthful, the answers lead me to believe that I may not be doing business with Selective much longer. You raised my auto rates for simple claims, ie glass chip and a crack in my fuel tank which was evidently hit by a rock, neither were preventable. Secondly, your notice to me as an insurance risk due to Equifax comments having higher than normal balances, only having my credit card for 25 years.....I'm fixing my home ok? What the hell do you expect and why does this impact my insurance rates? I pay you on time! Capital One gives me a $7,000 limit, I rarely get over $2,500 and its paid automatically each month from my bank. Call them. I get the feeling Selective uses whatever excuse it needs to raise rates.Worse yet the Equifax comments are damn insulting.
Minnesota Customer, September 2023

The rep extended my policies until Oct, which I did not know or request. I told him I was not going to cancel until I acquired new coverage.
South Carolina Customer, September 2023

Bad communication
Arizona Customer, September 2023

Called 5 times so far with zero help only got thru to live person once and didn't get requested email I'm ready to change cos very frustrated
New Jersey Customer, September 2023

Call ceenter was great. The adjuster is another story.
Pennsylvania Customer, September 2023

I wanted to talk to a person, and some of the questions to file an online claim were annoying, like the exact date we noticed the hole in our roof, and asking us to go on the roof and take pics to send. You're going to send someone out to inspect the roof, they can do that!
Wisconsin Customer, September 2023

Person did not tell me why she was asking the question
New Jersey Customer, September 2023

No response to my email.
Ohio Customer, September 2023

I believe I had the wrong evaluation for my roof damage.
Pennsylvania Customer, 2023 September 2023

New Jersey Customer, September 2023

I was told by 2 different reps that I would get 2 defensive driver discounts if both my wife and I took the course. I only received 1 discount of $88. If I would have been provided the correct information the first time, I would not have paid the additional money for the 2nd DD course for my wife. VERY disappointed. I would have appreciated the truth from the very beginning. [Name]
New Jersey Customer, September 2023

I served in the army as a tank platoon leader during the Korean War. I was away from home for 2 years. I served my country. I was told I would receive a deduction of $5.00 for my service. That's an insult. You'd be better off not giving a deduction. Keep the $5.00.
New Jersey Customer, September 2023

The recipient of the call was courteous and gave me instructions how to apply for my smart driver credit.
New Jersey Customer, September 2023

The bill doesn't detail the reason for the increase in the premium
New Jersey Customer, September 2023

I was happy until the rates were raised 300$ in one year. Boo
Minnesota Customer, September 2023

Your agent was very nice and accomodating. The reason I am dissatisfied is this is the third time I have had to deal with you to attemtp to resolve the same issue. Each time I hang up thinking it is resolved and it surfaces again months later.
New Jersey Customer, September 2023

I was satisfied until I got my new statement and it said my payment will be taken out on the 4th when I was told my payment will be taken out on the 12th of each month from now. Now you are going to screw me up because I won't have the money until the 12th.
Pennsylvania Customer, September 2023

had to call a different dept to get problem solved and still dont know if its fixed.
Illinois Customer, September 2023

Very prompt and courteous with reswponse.
Pennsylvania Customer, September 2023

Customer care person was genuinely interested in helping me
Arizona Customer, September 2023

I call customer service and was told I needed to call CBIz rep to cancel. Call and spoke with [Name]. I requested my auto policy be cancelled on Tuesday. I'm still waiting for the document to be emailed that I need to sign to cancel the policy. Poor customer service. I have been with your company over 30 years.
New Jersey Customer, September 2023

My claims adjuster was able to resolve my issue as I requested, which would warrant a 10. However, the issue in question was that the incorrect mortgage company was listed on my account which caused an erroneous claims check to be issued on 8/14/2023. I called Selective's customer support line on 8/21/2023 and they assured me they would correct my account and send a new check. On 9/12/2023 I had yet to receive a check so I called Selective again and they said I had to speak with my claims adjuster directly. I called my adjuster and they said they never received the request I made on 8/21 but they would get my account fixed and send me a new check right away. So, my adjuster did the right thing and I appreciate that, what I don't understand is why I was told this would be fixed when I contacted Selective's customer support on 8/21 but seems nothing was actually done. So, rated my customer care experience a 5 as that's the average of 1 (rating for Selective customer care) and 10 (rating for my claims adjuster).
Minnesota Customer, September 2023

Too much contradictory when I ask questions or tired of the same excuses and why my account is messed up too much back and forth.. Over the company in all
Indiana Customer, September 2023

The rep who called me told me she was told to call me to tell me a ticket was submitted to try and resolve the problem. It eas insulting. She didn't know the situation that I have been dealing with regarding an error that Selective made 6 months ago and I was owed money. This is a waste of time just like thst call.
New Jersey Customer, September 2023

I am new to Selective and already have had a change in my premium from quote to implementation (a week or so later), as well as several back charges for paperless billing policies that were poorly communicated. Overall, I'm not very optimistic as to how working with Selective will go..
Utah Customer, September 2023

New Jersey Customer, September 2023

I was 100% lied to about who you were as a company. I Contacted bear river who I have always been with. And some how was contacted by this company I asked straight out wait are you bear river? The answer was yes. That is a lie. You source out to different companys. I got a letter from u about my insurance and was confused i called talked to a lady and she said again oh yes we are bear river. I asked why it didnt say that anywhere on my letter. She still insisted you were bear river. I asked so u can right checks for bear river? .... i knew what was going on. I have worked with foot isurance they do the same thing. Then she said we really we are over bear river they dont have agents. Another lie.I just had one but wanted to change because my ex is there. So i wanted a different. office. Not above below you find them work. She denied that. I asked to speek to [Name] I believe she spoke the truth was kind and apologized. And said she is not sure why she stright lied over and over. I would rather pay more $ for someone who is honest then be lied to!!
Utah Customer, September 2023

They asked a lot of questions and said that they would assign it to an agent and they would contact me. I haven't heard from anyone yet. I'm wondering if I made the right decision to go with Selective.
Utah Customer, September 2023

While the rep helping me was very helpful. My last payment by check cleared as an ach in addition to the physical check clearing. I've been trying to switch to monthly pay for a few months due to medical emergency. With several reps attempting to help. The item double clearing did not help our financial situation. In addition my monthly payment is still not rectified. Customer service has been amazing. Software may need some attention.
Indiana Customer, September 2023

Because yous are charging me fees that I had nothing to do with it I paid our insurance on 8/18/2023 the automated system tried taking it out of our savings account not our checking account the funds were not there y would I say savings when I know the funds were not there I always paid our insurance on time but yous want to charge me for the aotmated mistake
New Jersey Customer, September 2023

I was notified after the bill was over due because the agent did not make the proper address change in a 11 month period after several conversations.
New Jersey Customer, September 2023

Upon renewal, nobody looked into lower cost coverage. Two large price increases in 2 years and response was be glad it was only 14% increase and not 20%.
Ohio Customer, September 2023

Four different people I spoke with were unhelpful with two telling me I needed to talk with someone else in their department, those other two telling me I had a deductible to pay and one telling me to just call a windshield repair place because they would know how to file a claim. Worth noting after all that I was able to reach my normal agent who confirmed I had no deductible and then helped me schedule an appointment. Strongly considering changing companies.
Virginia Customer, September 2023

Individual I spoke with was helpful. She also listened to suggestions rendered as the site can be confusing.
New Jersey Customer, September 2023

I have been with selective for a number of years. Have always paid on time and in full. My payments for my home owners and umbrella insurance where always paid online and with automatic credit card charges. This year I received an email with bold lettering, telling me the amount due and the date, below it unbeknown to me thinking it was a regular email as is sent every year in small print Not in bold not capitalized was written a finance charge to be charged for a credit card fee in addition to my annual policy. One of the options was to pay by a checking account or by credit card so I paid one by checking account and one by credit card. The payment went through right away and posted; the following day my credit card was charged for both policies a second time. There was no reason for an email to be sent with an option to pay through the bank and for a credit card to automatically be charged on the following day, when I called and complained, I was told that it would be not an issue and I would receive a refund for the over payment within the next 10 days or so, but I will not receive the full amount as I am being charged for a nonrefundable Credit card fee. Neither a representative or a supervisor said they can do anything about it - OTHER THAN FEELING SCREWED which is how exactly it feels. My distaste for selective insurance is just disappointing that in this situation the credit couldn't have been applied. -Upset and disappointed customer
New Jersey Customer, September 2023

She reinsured me my bill was paid I'm not happy with your company you're out to rip somebody off trying to get two paychecks lucky I had receipt saved I'm not happy about the whole deal she was nice and help me but I don't like you
Pennsylvania Customer, September 2023

I spoke to a representative yesterday and was told I will receive information I requested in about 10 minutes. Unfortunately, I didn't get it and even checked again this morning including my spam box but nothing. I had to get it from my Agent, Kirby Insurance.
Maryland Customer, September 2023

I used the chat function for a question that needed no access to my account. When asked for my name , I used my nickname of [Name] instead of my legal name of [Name]. The agent then refused to answer any questions, instructing me to call the agency and have my name added to the policy.
Virginia Customer, September 2023

My so-called agent is definitely not friendly. He was quick and seemed bothered to even help me. I will be looking for other insurance. Anyone else was semi helpful, but truly no customer service.
Arizona Customer, September 2023

Company is not transparent or trustworthy changes to auto are you poor policies which increase cost after payment made
Illinois Customer, September 2023

Wasn't completely satisfied with the answers I received.
Minnesota Customer, September 2023

They denied my claim and forced me into a phone arguments over several weeks before covering the claim. They should have covered the claim right away.
Pennsylvania Customer, September 2023

Been trying to get to the bottom of a $73 bill that I don't think I owe and getting a hold of somebody from Selective is rather difficult. paid for a full year of auto insurance through Auto Owners. I have house insurance with them but Selective will not recognize it and it won't give me a discount and I don't know why Selective can't get a hold of Auto Owners and figure that out.
Arizona Customer, September 2023

the rep was unable to help me
Illinois Customer, September 2023

The customer service person that was helping me tried to find me a towing service for over 35-40 minutes with no success. Finally just did it myself.
Ohio Customer, September 2023

There was no interaction with anyone.
Minnesota Customer, September 2023

i could not be more pleased with my provided Ownby Ins, however, your automatic payments has problems that no one seems to know how to fix and has been a problem for over a year. My account has been on automatic payment and every month you say the bank has refused the payment it has never reached my bank but when I put the same information in my self it is ok? This has caused my auto insurance to be cancelled several times and shows my account past due. GET IT FIXED. I have done business with Ownby Insurance for 56 yrs and I am happy with their service. They have tried to help to no avail.
Tennessee Customer, September 2023

It was stretched out about 7 days between sending the pictures 4 different times - and email stating the deductible was $0 and then appraiser (after 9 days mind you) telling me it wasn't even going to be covered because it was less than my 1000 deductible. I would have never spent all that time with your LOUSY customer service to be told there would be nothing they would be doing anyways. I will be changing my HOME and AUTO insurance
Tennessee Customer, September 2023