Personal Lines Insurance Customer Reviews

great service - very polite
Virginia Customer, December 2020

I was given the information I needed to start the claim process. The person who rear ended me had let their insurance lapse. I took my car to be photographed and the claim to be submitted.
Pennsylvania Customer, December 2020

Issues were handled quickly and efficiently
New Jersey Customer, December 2020

It was very easy to pay my bill.
Virginia Customer, December 2020

The agent was very helpful, understood my situation and helped me make a payment. She went out of her way to assist and was a plesure to work with.
Tennessee Customer, December 2020

the help was very poor
Wisconsin Customer, December 2020

the lady I talked with switched me to someone who could take my payment over the phone. both were very courteous and professional.
Indiana Customer, December 2020

Was able to take care of what I needed quickly.
New Jersey Customer, December 2020

Associate was very helpful and resolved my issue. She was friendly & polite. She is an asset to your company.
Virginia Customer, December 2020

Customer service agent was very helpful and courteous. The agent completed my requests in a timely manner.
New Jersey Customer, December 2020

Everyone made an effort to help me reestablish my paper trail. I like to see my detailed bill and was not retrieving it in email. Since I will be 99 in 2 months, I am not the most savvy computer geek, so I am still more comfortable with a piece of paper in my hand.
New Jersey Customer, December 2020

I often feel insurance is intimidating. At my time of need, both Betty and Amanda were most helpful in helping me getting my claim started and moving forward. Thank you ladies!
Minnessotta Customer, December 2020

I spoke to a guy named Carter, he was very friendly and helpful and took very good care of me.
Pennsylvania Customer, December 2020

Representatives were zero help. The supervisor was even zero help. My family's auto insurance got cancelled with zero notice due to Selective putting the incorrect CVC code in the payment processing system (per the bank documents provided) when there has been no issue the last two years that my family has been with selective. They actually charged the same exact debit card 2 months after our insurance was cancelled just fine. They tried to get me to pay $159 more dollars to get my insurance reinstated when we were not covered for the month and a half. We received the letter mentioning our insurance had been cancelled just the other day (over 2 months after our insurance lapsed). I asked the representative and supervisor how I would have reassurance that this wouldn't happen again and I got zero reassurance. I subsequently cancelled auto and my home insurance, and I will gladly go back to state farm where I know they will treat my family right and would never let this occur. I will ensure to not recommend Selective to anyone. Very bad customer service!
Tennessee Customer, December 2020

The customer service representative I talked with was extremely helpful and pleasant to interact with
Pennsylvania Customer, December 2020

THE NICE LADY FROM VIRGINIA WAS VERY SWEET & SYMPATHIC . 100 % SATISIFIED WITH HER RESPONSE
New Jersey Customer, December 2020

The person I chatted with had no patience and was very abrupt.
New Jersey Customer, December 2020

The Representative I spoke with was knowledgeable and efficient. He was able to assist me quickly and handle my request with ease.
New Jersey Customer, December 2020

Things were done efficiently!
New Jersey Customer, December 2020

You customer service is extremely courteous and professional. i have always experienced friendly, competent assistance
New Jersey Customer, December 2020

Call was answered promptly, courteously and the call attendant was able to answer my question with a knowledgeable response.
Virginia Customer, December 2020

Everything went smoothly and successfully. Good communication. Great customer care!
Maryland Customer, December 2020

I am still waiting for a callback from selective regarding an increase in my premium of $103 which they say I am being charged because the claim was paid out for my headlamp that had Cracked due to road debris no accident
New Jersey Customer, December 2020

I asked for a payment date adjustment and I did not have to jump through hoops for the adjustment to be made.
Arizona Customer, December 2020

I had several people help me with my claim process. They were all very helpful and professional. They made a terrible situation easy to manage. Thank you
Pennsylvania Customer, December 2020

I have always called after hours & your staff has always helped me with any problems I have.Now & in September. Not with my agent. I didn’t have any satisfaction with my last complaint, & decided to switch companies. As a matter of fact my agent in Bowling Green suggested if I wasn’t happy, I could find another Ins Co. So I did. Everything was done on line, & by phone. The new price was not what they originally gave me. After several calls & no return call, I noticed the new ins co did not contact Selective to cancell my policy like the agent said he would. Selective did auto withdrawal, I called Selective& spoke to the agent Monique. I confided to her that I only switched because my agent never addressed my complaints. Selective always helped us. She took no responsibility when there was a problem. Therefore I would go directly to the Branchville office. Pls look at my file over the years. Monique said it was possible that I could switch agents. I was still insured with Selective. I called Liberty Mutual & cancelled that same night. It was from Dec 7th to Dec 28. So both my Auto & Home Owners remains with Selective. This Seems very confusing I apologize. The sad part is my husband had gotten the Insurance years ago. But when I took over the responsibility there always seemed to be a problem.
New Jersey Customer, December 2020

Kathy from Virginia was so helpful and friendly all employees anywhere should be able to talk and help people like that.
New Jersey Customer, December 2020

Kind informative. Made me have some relief from worrying
Maryland Customer, December 2020

Rep was very courteous; could easily understand her, she was able to quickly access my account and was able to thoroughly answer all my questions. Very good job and pleasant experience.
Maryland Customer, December 2020

THE LADY WAS VERY NICE AND TOOK CARE OF HELPING ME LOCATE MY POLICY, AND ASSURED ME THAT MY POLICY WAS UP TO DATE.
Maryland Customer, December 2020

This was in regard to our auto policy. For some reason the website would not let me access our ID cards. The customer service guy was very nice and emailed one immediately.
New Jersey Customer, December 2020

Very polite reps
South Carolina Customer, December 2020

The person was very rude and didn't help me at all and wouldn't let me talk to anyone but her. I have 3 kids at home with no heat or anyway to warm up. No way to cook for my kids to eat or anything because I was haven't trouble with some electrical work that happened to my house and this girl didn't care what was going on just kept saying can't help you until Monday.
Rhode Island Customer, December 2020

The person I had talk to was very understanding and helpful.
Illinois Customer, December 2020

Very Helpful!
Maryland Customer, December 2020

You contact center agents gave the me inaccurate information. I had to call back, call see pro and speak with a manager.
New Jersey Customer, December 2020

representative was easy to work with
Minnessotta Customer, December 2020

Appropriately professionally and courteously
Pennsylvania Customer, December 2020

Because of "all things considered". They were upbeat and spoke good English. I am not happy I was charged $70 in penalties and fees because my bank issued me a different credit card than the one that was on file. YOU SHOULD HAVE CALLED ME AND SAID THERE IS A PROBLEM WITH YOUR CARD - instead of cancelling my insurance.
Tennessee Customer, December 2020

both representatives were very helpful, friendly and knowledqable.
Pennsylvania Customer, December 2020

Was very disappointed that you are going to charge me late charge when as every year I mail full payment, this year te USPS was late delivering when I mailed a week before due. I assume Covid 19 has slowed US Mail down so I feel I should not be billed a late charge, I hae no control over te Colvid slow down
South Carolina Customer, December 2020

Great service and knowledgeable, friendly person.
Pennsylvania Customer, December 2020

Knowable
Tennessee Customer, December 2020

When I asked the representative the question they referred me to my insurance representative which I felt they could’ve answered the question. Not happy with the response
Ohio Customer, December 2020

because it was quick and easy
New Jersey Customer, December 2020

Ease and expediency.
Pennsylvania Customer, December 2020

I had to call recently 2 times and both times I was more than satisfied with help I got. They all did a great job. Very happy with your customer care. Keep up the great work.
Pennsylvania Customer, December 2020

My insurance agent was unavailable, but luckily everyone at Selective was able to help transfer my insurance coverage to my new vehicle and send proof to the dealership quickly.
South Carolina Customer, December 2020

One call fixed all, and agent was very knowledgeable. Sure surprised me as i was expecting the normal run around and got none,
New Jersey Customer, December 2020

The agent was very knowledgeable and answered my question quickly so we sorted the issue out
New Jersey Customer, December 2020

The claims reporting process was easy and thorough . The agent was very helpful in guiding me through the process.
New Jersey Customer, December 2020

Very helpful and answered my questions.
Rhode Island Customer, December 2020

Very professional and courteous.
Pennsylvania Customer, December 2020

Very professional representative and quick service
Rhode Island Customer, December 2020

Your representative heard my concerns about not receiving a bill, was quickly able to determine what the issue was and provided me with a very satisfactory resolution. She was courteous, professional and provided consideration that incents me to remain a loyal customer.
Illinois Customer, December 2020

Cathy based in Virginia was quite helpful and assisted us to file the claim promptly. We lined up a preferred body shop immediately.
Pennsylvania Customer, December 2020

This was my first time calling with a question and the representative I had was the best and most professional. Other companies would do better taking notes and providing the level of service you do.
Arizona Customer, December 2020

Your agent took it upon herself to make a 3 way call with my broker and myself, without asking or telling me. It was embarrassing for me as an adult customer, if I wanted to call my broker I would have.
New Jersey Customer, December 2020

Because each person I spoke to were very courteous, helpful, cheerful and knowledgeable. My rental car was available at the repair shop and was driven to Enterprise!! Great service all the way around!!
New Jersey Customer, December 2020

Explaining
Tennessee Customer, December 2020

Person I talked to helped me to my satisfaction.
Wisconsin Customer, December 2020

The rep was nice. The company however is rather disappointing. We canceled our policies on 11/30/20 & as of yesterday your company hadn’t processed them. We had a payment coming up that was no longer owed to you so l tried to stop it with no luck. Ultimately I got my agent involved who confirmed the cancellation was completed which should solve the issue.
Indiana Customer, December 2020

The young man that I spoke with was very polite and seemed to be quite knowledgeable. He was a great help to me.
New Jersey Customer, December 2020

They got right down to the point and addressed my needs without hesitation. They made me feel Unique and I wasn’t just a caller calling as a number which makes the difference.
Pennsylvania Customer, December 2020

called to update CC info and was routed t9 the right person
Tennessee Customer, December 2020

Getting things done fast.
Maryland Customer, December 2020

Listened to my concerns
Indiana Customer, December 2020

The person who helped me was knowledgable and helpful
New Jersey Customer, December 2020

Always do a stellar job with my account!
Pennsylvania Customer, December 2020

Angie our agent is the best..
Arizona Customer, December 2020

Every one I spoke to was very helpful and led me in the right direction. Water problem is stressful and the adjuster unstressed me
New Jersey Customer, December 2020

Great
New Jersey Customer, December 2020

My agent left the company, I wasn't told. My automatic payment didn't go through, I wasn't notified until after the policy lapsed. To reinstate the policy I had to pay two separate fines.
Illinois Customer, December 2020

My reason for calling was completely addressed.
New Jersey Customer, December 2020

Rep was very helpful
New Jersey Customer, December 2020

Representative answered my questions and was very pleasant.
Pennsylvania Customer, December 2020

The customer service rep was friendly and updated my information quickly.
Tennessee Customer, December 2020

Automated system did not work so very helpful representative helped me
New Jersey Customer, December 2020

Carter was very nice and polite. He listened and answered all my questions thoroughly. He is an excellent agent.
New Jersey Customer, December 2020

Fast friendly and informative
South Carolina Customer, December 2020

I had one question and she had the answer
Pennsylvania Customer, December 2020

I received the answer to my question regarding my Homeowner's Insurance the same day I asked!
New Jersey Customer, December 2020

Keith was great and honest about the situation. I feel like I’m going to be well taken care of
Minnessotta Customer, December 2020

The person was very professional and helpful to my needs.
New Jersey Customer, December 2020

The young lady I spoke to was very kind and sweet. She was able to explain my choices and helped me save some money.
South Carolina Customer, December 2020

30 min waiting for a rep :(
New Jersey Customer, December 2020

All ways been good to work with.
South Carolina Customer, December 2020

Every person I talked to was curious and helpful.
Ohio Customer, December 2020

I still have not received my reimbursement. I am still waiting. I have called several times now
Minnessotta Customer, December 2020

The person was pleasant and helpful
Pennsylvania Customer, December 2020

Excellent customer service
South Carolina Customer, December 2020

Its always a good experience with your contact center
New Jersey Customer, December 2020

Quick reliable service
New Jersey Customer, December 2020

The agent resolved my problem quickly and efficiently!
Ohio Customer, December 2020

They were pleasant, knowlegable, and gave me a complete answer to my question.
Arizona Customer, December 2020

Was forced to call because two payments were rejected by my credit card company. I had set up a secondary form of payment in your system in case this was to occur. The secondary form of payment does not automatically kick in. This process is inefficient and wasteful.
New Jersey Customer, December 2020

Agent was very efficient, courteous and helpful.
New Jersey Customer, December 2020

Responsiveness in terms of accessing a representative to speak to. Courteous representative.
Pennsylvania Customer, December 2020

The lady was so nice and helpful!!
Iowa Customer, December 2020

The woman I worked with was very efficient and help me resolve me issue
Tennessee Customer, December 2020

Allison was just awesome I try to get more customers she’s Very pleasant to work with get your job done and does it well thank you Allison
New Jersey Customer, December 2020

Customer service was excellent from the initial representative (Linsey) to the final steps with Maisha who completed the payment transaction & provided the confirmation number.
New Jersey Customer, December 2020

Kevin got right back to me. Explained how things were going to work and if I have any questions I can get back to him anytime. He has been very responsive and put my mind at ease
New Jersey Customer, December 2020

Went out of her way to find the correct info
Maryland Customer, December 2020

Claim handled with great professionalism - well informed staff answered all my questions. I was given next steps. And done in a caring way, since my vehicle was a total loss their respect for the health of my son was greatly appreciated.
Maryland Customer, December 2020

Hunter was the best customer service rep I have spoken to in years.
Pennsylvania Customer, December 2020

No call waiting and they took care of the matter quick
Wisconsin Customer, December 2020

Selective charged me for a check I had stopped payment on, even though my account had been paid in full. Poor customer service
Rhode Island Customer, December 2020

everyone did their best, but I still cannot get in to may account
Tennessee Customer, December 2020

Good guy, knowledgable, provided exactly what I requested while on the phone.
Tennessee Customer, December 2020

Good results
Ohio Customer, December 2020

I needed to change my checking account because of Check Fraud on the account you were drafting for payment. Your Customer Service Rep. was very professional and reassuring and took care of the issue quickly.
Maryland Customer, December 2020

It was fine. You had to transfer me once, so that was a little irritating.
Tennessee Customer, December 2020

One call, (ok two) did it all. At 10:00 Pm I gat customer service that told me I'd have to call at normal business hours to my local group. Professional and friendly service, number was provided. I called the next morning, and changed my sold vehicle for my 'new' one, quick, easy and professional. Thank you.
Arizona Customer, December 2020

Prompt and efficient service
New Jersey Customer, December 2020

Rep was nice but had to follow policy, I have been a long time customer and credit card expiry date caused a "service charge" because I missed roll over date and Selective didn't send reminder like other providers
South Carolina Customer, December 2020

Very friendly and helpful
Indiana Customer, December 2020

Everything is to my satisfaction at this time and I thank you for helping reduce cost.
Virginia Customer, December 2020

Friendly manner.... Received a letter in the mail that you had gotten my payment and all was in order. I appreciated the quick response. Thank you. Carol Hoerig.
New Jersey Customer, December 2020

Excellent customer service
Wisconsin Customer, December 2020

I've been a loyal customer with on-time payment via auto pay on my credit card. My credit card (Capital One - VISA, changed to a Capital One- Mastercard). When notified that the card and card # would be changing, I viewed my Capital One recurring merchants and OPC Selective shown as "no action required". Meaning Selective will accept new card without any needed changes. I received a "late notice" from Selective. I called to have an immediate payment and explained. I was told I'd have to pay a $25 late fee. I asked for it to be waived under the circumstances and payment history. The customer care rep (very polite and professional) said that she can not do that, but she'd ask her supervisor and call back. I received a voicemail indicating that her supervisor would not waive the $25 because it was not Selective's fault. I consider this to be an insult to me as a loyal customer. It seems either customer care reps have no authority to solve minor problems or the supervisor is very myopic or black & white as it relates to customer care and retention of a customer.
Pennsylvania Customer, December 2020

CSR got to my information quickly and I was able to add my new vehicle on with no problem.
Minnessotta Customer, December 2020

CSR was very Knowledgeable and had a very good listening ear to my concerns . I was able to get a response and as why we were getting a bill .
New Jersey Customer, December 2020

The customer service rep was great. She was very professional, helpful and courteous.
Rhode Island Customer, December 2020

professional and friendly
Rhode Island Customer, December 2020

The 1st agent I called told me I could pay my bill online via credit card, but didn’t offer to help me pay it via phone. I was unable to use a credit card via the mobile phone, called again, and had poor reception with payment department.(She was very nice, just couldn’t here me), the 3rd agent was awesome, figured out the mobile phone issue and took my credit card payment over the phone.
South Carolina Customer, December 2020

The lady that I talked to was very polite, answered all my questions took care of my concerns in a timely way.
Pennsylvania Customer, December 2020

Very helpful
New Jersey Customer, December 2020

Your Customer Care Representative was amazing, kind and very helpful, Thank you,
Tennessee Customer, December 2020

Agents were knowledgeable and corrected the problem quickly.
Pennsylvania Customer, December 2020

Everyone handled the claim quickly, very pleasant during conversations and willing to help us with our claim.
South Carolina Customer, December 2020

Everyone was prompt, helpful and very nice. Thank you so much.
New Jersey Customer, December 2020

I called to get a new quote and Joyce was extremely helpful and friendly and went thru a variety of possibilities, all without pushing me into any particular one. I greatly appreciated her concern over my account.
Virginia Customer, December 2020

My question was answered quickly and I was given options as to how I’d like to handle it.
Tennessee Customer, December 2020

the persson who took my call was very courtious, and was very helpful when answering my qustions
Ohio Customer, December 2020

Vernon was polite, helpful and accommodating.
New Jersey Customer, December 2020

2 Calls: one with Carter on Monday for quotes on new property coverage. Another Wednesday with Monique to accept quote, do application and bind coverage. Both excellent, great customers service and very knowlegdeable.
New Jersey Customer, December 2020

I received letters from the company regarding my renewal policies. We went over info and found we are both up to date.
Maryland Customer, December 2020

Jim was professional and courteous.
New Jersey Customer, December 2020

Matt was great understanding n very helpful. Great attitude
New Jersey Customer, December 2020

Polite, attentive rep who got the job done. Simple as that...
New Jersey Customer, December 2020

Professionalism
New Jersey Customer, December 2020

Courteous and prompt reply
Ohio Customer, December 2020

The agent I worked with was very responsive to my concern about the raise in the valuation of one of our homes which resulted in the commensurate raise in the premium for the next year. We were able to arrive at a fair and reasonable decision.
Iowa Customer, December 2020

The service representative was very helpful, and my question was answered quickly.
New Jersey Customer, December 2020

Very professional and helpful
South Carolina Customer, December 2020

Very prompt and knowledgeable Called me within two hours. Andy was informative and courteous.
Pennsylvania Customer, December 2020

I had to call twice before I reach a service representative. First call was disconnected after going through all the prompts.
New Jersey Customer, December 2020

Promt service they needed simple questions about my claim.
Illinois Customer, December 2020

Representative answered phone in person in seconds (unlike other companies). Rep was friendly, courteous, and knowledgeable. My question was answered promptly.
Minnessotta Customer, December 2020

The customer care person was very knowledgeable and helpful.
Ohio Customer, December 2020

the representative was very nice and patient and was on top of knowing the status of my account.
Maryland Customer, December 2020

Your representative understood exactly what I needed and professionally and efficiently provided the service I needed.
Pennsylvania Customer, December 2020

Customer service was very understanding about my experience with paying on line.
New Jersey Customer, November 2020

Helpful staff in a challenging period With respect to Making concessions for Financial issues
Tennessee Customer, November 2020

Answered my problem on first contact
Maryland Customer, November 2020

customer service was excellent.
Rhode Island Customer, November 2020

I just had a quick question regarding my scheduled online payment. It was handled promptly and professionally. My question was answered.
Pennsylvania Customer, November 2020

The initial claims intake process was fine however the follow up (or lack of follow up) by the claims rep was aweful. The claim rep never answered her phone and her voice mail message had not been changed in nearly a month. This left me with no idea as to whether she was in the office or not. Finally I had Customer Support direct me to another claim rep who handled the claim. I personally spent almost 40 years in the insurance claims business with Nationwide Ins, both as a claims handler and leader. I can tell you that any rep who handled clalims in this manner would have long ago been placed on a progressive disciple plan.
Arizona Customer, November 2020

Because the lady who helped me was super nice and got me what I needed fast and quick I rather call selective myself than ask my local agent they are the worst .
South Carolina Customer, November 2020

Joyce was very knowledgeable,,helpful and pleasant.
Iowa Customer, November 2020

My questions were answered
Maryland Customer, November 2020

Quick response, knowledgable and very helpful.
Virginia Customer, November 2020

Too many transfers and repeating info
Ohio Customer, November 2020

YOUR REPRESENTIVE WAS VERY PROFESSIONAL AN COOPERATIVE IN MY PARTICULAR SITUATION. THANK YOU!!!!!!!
Ohio Customer, November 2020

Excellent customer service representative
South Carolina Customer, November 2020

I sat on hold waiting for help with roadside assistance and they couldn’t find me any help.
Rhode Island Customer, November 2020

I scored you only an 8 because of your second to last interaction with me concerning my recent ( 11/1/20 ) car accident where I was told that your company would not assist me in contacting the other insurance company on my behalf.
Rhode Island Customer, November 2020

my exprence was verry satisfactory the office workers were very polite and frindely i enjoyed my dealings with them they were great.
South Carolina Customer, November 2020

The process to get to speak to a representative is not super smooth.
Minnessotta Customer, November 2020

agent was very professionl and courtest and knowlegable
New Jersey Customer, November 2020

Employee was professional and handled my request efficiently
South Carolina Customer, November 2020

Other insurance companys do not require more to be added to your premium for filing no claims for a long period. What you offer is nothing.
Minnessotta Customer, November 2020

So far good service. Prompt staff to address questions
Rhode Island Customer, November 2020

Very accommodating. Pleasant communication.
New Jersey Customer, November 2020

Customer Service was very knowledgeable and has a pleasant voice.
Minnessotta Customer, November 2020

I was able to accomplish my task quickly and without any hassle, and Carter was very pleasant
Illinois Customer, November 2020

Julia was very courteous & helpful!
Indiana Customer, November 2020

Both representatives were very helpful and courteous. Both were knowledgeable and helpful. It was a pleasure to speak with them. Julie Graham
New Jersey Customer, November 2020

I was supposed to be contacted about reinstating policy. Never was and bill was sent to collection after I offered to pay.
Iowa Customer, November 2020

Person was efficient and knowledgeable.
Arizona Customer, November 2020

Representative was very pleasant and helpful.
Pennsylvania Customer, November 2020

Both mel and Victoria were pleasant and were both extremely helpful.
New Jersey Customer, November 2020

payment was made but not posted !! i will be looking for another ins. co.
Rhode Island Customer, November 2020

The customer representative was very informative and helpful with our situation. She provided all the necessary information needed and I was able to make my payment and keep my coverage
South Carolina Customer, November 2020

The customer service representative was so kind and helpful! I was so pleased. Thank you.
Minnessotta Customer, November 2020

They were useless the evening we were trying to purchase our car
New Jersey Customer, November 2020

Very polite
New Jersey Customer, November 2020

Fast and they took care of everything.
New Jersey Customer, November 2020

Good phone skills in handled my questions in good manner. Thank you for your service.
Minnessotta Customer, November 2020

waa given incoreect informtion on the first call and my paymentwas incorrect
Rhode Island Customer, November 2020

Quick and easy. Professional.
South Carolina Customer, November 2020

The intake coordinator listened carefully to my describing the claim. She explained how the claim process works, inquired if I needed any immediate assistance (I did not), provided me with a claim number and when to expect a call from the adjuster. 2 hours later the adjuster called and scheduled an inspection for later this week.
New Jersey Customer, November 2020

Always helpful & kind
Maryland Customer, November 2020

Efficient on calling right away. Very friendly as well.
Rhode Island Customer, November 2020

Every one has been VERY nice and helpful
New Jersey Customer, November 2020

I had one question, I believe the associate’s name was Stephanie. She was able to provide me the time my new policy was mailed out and when I could expect it. The policy arrived today.
New Jersey Customer, November 2020

My bill accounts were merged into one account seamlessly
New Jersey Customer, November 2020

The customer rep put me on hold to call my agent Lubowicki, and for more than 15 minutes didn't get back to me, and I had to hang-up and end the call.
New Jersey Customer, November 2020

There was an honest effort to resolve my issue.
New Jersey Customer, November 2020

timely, friendly, knowledgable
Rhode Island Customer, November 2020

clarity !
New Jersey Customer, November 2020

Resolved the issue easily. Professional, knowledgeable, appeared to care about my issue. Thanks.
Iowa Customer, November 2020

Excellent service with a possible claim . that's why I stay with selective .
New Jersey Customer, November 2020

It took a very long time on the phone to get payment completed. I wanted to make auto and home payment seperate credit cards. had to give all information to one person, then be transferred to another to actually pay the home policy then transferred back to another person to pay the auto, then be transferred back to actually pay the auto. took a lot of my time, process way to slow. I kept stating I wanted to make sure commission went to new agent not awful old agent, who I could not get price quotes for the coverages I asked for, for an entire year, but the people i spoke to when i called to pay kept saying they had no agent information, they had no idea and were not going to find out.
Wisconsin Customer, November 2020

It was easy and the people we talked to made it a very comfortable experience
Rhode Island Customer, November 2020

Representative was very good in providing answers on my concerns .
New Jersey Customer, November 2020

The person that took my call (Susan) was highly efficient and very nice. She notified the body shop while I was on the phone and they were calling me before I finished my call with her. She set up the rental car which also was a very smooth process. The adjuster, David, was equally efficient and so pleasant. It made a bad situation so much better!
New Jersey Customer, November 2020

Very committed team attended my claim.
Arizona Customer, November 2020

Denise was very courteous and I recieved a call from James shortly thereafter to set up an appointment with him.
New Jersey Customer, November 2020

Friendly and professional service.
Tennessee Customer, November 2020

I HAD SEVERAL QUESTIONS AND THEY WERE ALL ANSWERED.
New Jersey Customer, November 2020

Person who helped me was cheerful, informative, answered my questions and was just a pleasure to deal with.
Minnessotta Customer, November 2020

Service was very helpful and polite
New Jersey Customer, November 2020

The representative was friendly, personable, and professional.
Iowa Customer, November 2020

Y’all dropped me with no notice
Ohio Customer, November 2020

Your rep was courteous and took care of my request
New Jersey Customer, November 2020

Friendly, knowledgeable service
Minnessotta Customer, November 2020

Good service was provided
New Jersey Customer, November 2020

Got me what I needed quickly.
Pennsylvania Customer, November 2020

I am very thankful that I was contacted regarding my nonpayment. As it turned out, my bill must have been delivered to the wrong person (my mailman does that a lot) and was returned to you as 'return to sender'. I was able to log on immediately after your phone call, pay my bill, and switch it to an automatic payment in the future so that my mailman's ability to read addresses will no longer be an issue. I would have lost my lease and my apartment if my insurance had been cancelled. Thank you again for following up!
Pennsylvania Customer, November 2020

Initially helpful, the rep eventually decided that the policy he was putting together would not be appropriate and handed me off to another rep. That person was on his way home and said he would work on it the next morning and call me. Never did. Nothing. Not happy as I am under a time crunch to cover my new home before closing. Hold 3 other policies with Selective and am very disappointed.
New Jersey Customer, November 2020

you are charging a fee for an outdated credit card account. That is not acceptable. Notify you need an updated expiration or that the card couldn't be processed. You don't incur a charge and it should not be treated the same as a bounced check. also it has now been almost a week since i told you to wave the fee and nobody has gotten back to me as promised.
New Jersey Customer, November 2020

I called with a simple question and it was simply answered.
Wisconsin Customer, November 2020

I was able to talk to a customer service person without a long wait and she answered my question satisfactorily.
Minnessotta Customer, November 2020

Jessica was excellent. Very knowledgeable and helpful.
Pennsylvania Customer, November 2020

Representative was skilled, efficient, and very friendly to work with...
Maryland Customer, November 2020

Selective has always been responsive in a timely fashion when any claim situation has occurred.
Pennsylvania Customer, November 2020

Service was prompt and courteous!
New Jersey Customer, November 2020

Annie was so helpful and courteous to me. Before ending the call she again asked if there anything else she could do. I appreciate her checking with me again before we ended the call. She is definitely an asset to your company. Thank you.
Tennessee Customer, November 2020

Call was quickly answered and the call center person was very pleasant and knowledgeable. She answered all my questions and made the necessary adjustments in a timely manner. Excellent service.
Virginia Customer, November 2020

He was very helpful and asked the right questions.
Minnessotta Customer, November 2020

I asked to speak to a member of supervision with the company as I was disapointed with my agency. The rep did not make me aware that she was trasferring to my local agent which caused even more of an issue. I was also told by the rep that I can not revoke REFT. This is against federal law as per the "Consumer Finance Protection Bureau"
Iowa Customer, November 2020

I don’t think they were correct... they assume I didn’t make a payment .. so they doubled my payment .. Which is crap The payment was taken Out every single month
Indiana Customer, November 2020

Information was friendly
South Carolina Customer, November 2020

Listened well, answered all questions and waived the late fee..A very satisfying experience!!
Pennsylvania Customer, November 2020

My credit was hacked and did not pay the last bill. By the time I received my new credit card and called Selective Was 2 days late and Selective wanted to charge me 25,00 which I went nuts so they took off late payment charge. I pay my bills every month and would have canceled my Selective. Otherwise it was fine.
New Jersey Customer, November 2020

response time was quick and Betty was very helpful and knew what she was doing
New Jersey Customer, November 2020

Super simple, easy to talk to, English
New Jersey Customer, November 2020

Apparently my records are incorrect. Billing is wrong. Waiting for a phone call to tell me that correction were taken care of.
New Jersey Customer, November 2020

Comunication
Pennsylvania Customer, November 2020

Got payment done quick
Minnessotta Customer, November 2020

Pleasant Quick Thankyou
New Jersey Customer, November 2020

Pleasant people , good company not to fond of your phone directory too much stuff.
New Jersey Customer, November 2020

Very patient and kind in listening to my questions and answering my questions.
Pennsylvania Customer, November 2020

Representative was helpful, knowledgeable, thoughtful, and polite. Resolved issue quickly. Very positive experience.
New Jersey Customer, November 2020

The rep was very helpful
Pennsylvania Customer, November 2020

The representative did not follow through as promised
Minnessotta Customer, November 2020

They couldn't even find our account.
Tennessee Customer, November 2020

he filed claim quickly and gave us claim reference number and moved it to the next step
New Jersey Customer, November 2020

Selective Insurance Illegally took 605.29 cents without my authorization 30 days past my canceling policy for multiple over charges that were also illegal. Your Policy was over 300% of what I am now paying State Farm!!! Monday I am making Bank Complaint
New Jersey Customer, November 2020

Clear explanation of monthly charges
Minnessotta Customer, November 2020

Friendly, prompt and efficient service. I couldn't have asked for more.
New Jersey Customer, November 2020

The customer service Rep was polite, knowledgeable, and took care my needs in a fast professional manner.
Minnessotta Customer, November 2020

Very helpful
New Jersey Customer, November 2020

Very informative
New Jersey Customer, November 2020

I person I spoke with answered my questions and was very professional and knowledgeable.
South Carolina Customer, November 2020

Orlanpha managed my call as a true professional. It was a pleasure working with her.
New Jersey Customer, November 2020

The experience was disjointed and did not fully resolve my inquiry. Selective sent me an email stating that they had charged my credit card ending in xxxx, but that card had actually been revoked due to fraud. I was transferred to the "payment center" which accepted the new card number, but was unable to help with what will likely become a denied transaction.
Tennessee Customer, November 2020

quick to get support rep, no long waiting or fighting through voice mail prompts to get to a person. answered question quickly and correctly
New Jersey Customer, November 2020

The instruction were very clear and courteous. My inquiry was handled very quickly and efficiently.
Tennessee Customer, November 2020

Very friendly service
Arizona Customer, November 2020

Professional and kind.
Minnessotta Customer, November 2020

Very helpfull
Minnessotta Customer, November 2020

Lori Nelson was to have my refund processed asap for over payment to Selective for Homeowners insurance that I shopped and found for much less for the same coverage,(9/20 $672) I have yet to receive that refund and its causing my mortgage payment to be almost $1,000 per month due to that shortage
Arizona Customer, November 2020

Friendly- professional and listened to my many questions.
Tennessee Customer, November 2020

Helpful and informed
New Jersey Customer, November 2020

The representative was pleasant and tried to help, but because I called on Saturday, she was not able to process my request to remove my 2014 Sonic from coverage. The car was sold on 10-29-20. I was told to call on Monday, so I will.
Minnessotta Customer, November 2020

First, and foremost, young lady LISTENED, before speaking.....understood, proposed a solution and we both moved on.....that's someone who has a future....
New Jersey Customer, October 2020

REP WAS VERY HELPFUL
New Jersey Customer, October 2020

Selective rep was efficient and pleasant.
New Jersey Customer, October 2020

The Rep was informative and knowledgeable. She was able to answer all of our questions. She spoke clearly and was courteous.
New Jersey Customer, October 2020

They were quick and very polite
Tennessee Customer, October 2020

Agent was very helpful and patient with my self-inflicted problem
New Jersey Customer, October 2020

Great customer service from Monique at Brown and Brown
Virginia Customer, October 2020

Time to process personal information .
South Carolina Customer, October 2020

Chat is not very good. There is an automated message (called Michael) that keeps repeating itself that it will be right with you. Went on for 30 minutes then I disconnected, called support and received help right away. Do you actually think that you are making people feel comfortable by making believe that there is someone actually there on chat eager to help you. As Biden would say "come on, man"
New Jersey Customer, October 2020

My question was answered quickly.
Ohio Customer, October 2020

We are hoping to stay with selective for a car and home. We had TCU for our agency but now we are hoping to have Salem insurance agent for our selective insurance needs. We are waiting you to approve this.
Indiana Customer, October 2020

A good exchange of information, very personable representative
Ohio Customer, October 2020

Alisa, is very competent and sweet!!! I felt very cared for and trusted.
New Jersey Customer, October 2020

Excellent response to my questions
Tennessee Customer, October 2020

I am not happy that you charge $2 for each bill. My prior insurance company never did that.
South Carolina Customer, October 2020

I simply had to change banks where my payments are taken from. I thought I did this a month ago but the agent never completed the change and the payment was taken from my old account. So I had to go through the whole process again. This did not make me confident or happy. Hopefully the second agent got the process done.
Rhode Island Customer, October 2020

I was impressed by the friendliness and professionalism of the Contact Center representatives.
New Jersey Customer, October 2020

The rep gave me the best answer she could at the time & then followed up to confirm like she said she would.
Tennessee Customer, October 2020

The rep was not able to answer my question, pointing me to my agent but in a polite and professional manner.
New Jersey Customer, October 2020

They listened and fixed the issue.
Virginia Customer, October 2020

Spoke with a very nice professional woman who was helpful, reassuring and patient. what more could you want?
New Jersey Customer, October 2020

The hold time before speaking for staff member is too longe.
New Jersey Customer, October 2020

Because the woman was very efficient and more important VERY PLEASANT!!!!
New Jersey Customer, October 2020

Answered all my question I needed
New Jersey Customer, October 2020

Answered quickly and accurately
Arizona Customer, October 2020

no machine
South Carolina Customer, October 2020

No resolution no real assistance
Tennessee Customer, October 2020

Phone exchange handled well. We have a good history of service through Selective
South Carolina Customer, October 2020

my representative was very helpful and thorough, great job, thanx!
Pennsylvania Customer, October 2020

No one is returning my call after having my roof assessed. The day after someone was at my home, fascia started falling off. This is very frustrating
Iowa Customer, October 2020

Took payment swiftly
Maryland Customer, October 2020

Because the person / people that I spoke with was real customer service individuals which made everything ease in a short time.
Minnessotta Customer, October 2020

Disappointed that my local agent would not answer my repeated phone calls. I understand people are working from home due to COVID but how hard is it to forward your phone to the receptionist who is working at home. I had to call Selective directly to change an auto policy when I sold my vehicle.
Virginia Customer, October 2020

Don’t lose this guy. He was totally helpful. He understood the situation and walked me through the solution exhibiting terrific patience.
New Jersey Customer, October 2020

I can't get a hold on anyone to help me.
Arizona Customer, October 2020

I provided my email address upon initial contact. All correspondence since has been sent to my former wife’s email. Fortunately, she has forwarded everything she has gotten in regards to my claim to me. I don’t understand why things aren’t being sent to my email.
Ohio Customer, October 2020

Jessica was friendly, professional and more than answered my questions about the escheat letter we received. She confirmed that I am all set for autopay from my checking account. I used to run a large insurance company contact center and would hire her in a minute.
Indiana Customer, October 2020

Marissa was terrific answered all of my questions
Tennessee Customer, October 2020

Representative was very thorough with his knowledge of insurance. Very customer oriented. Proud to be with an insurance company who cares. Will definitely recommend this insurance company to others.
South Carolina Customer, October 2020

The agent was very nice, but it is possible the problem I called about might not yet be resolved.
New Jersey Customer, October 2020

I have responded to 2 solicitations for insurance which indicated I would get a call from someone. I have not heard from anyone.
Wisconsin Customer, October 2020

It just went very well and the customer service rep was personal and professional.
New Jersey Customer, October 2020

Was told to do something by one customer service person and the next day a different said opposite. Saying it was my fault for doing what the first one said.
Wisconsin Customer, October 2020

Was waiting for return call
Illinois Customer, October 2020

Agent called back and was very responsive
Maryland Customer, October 2020

Because I received a very quick response from Jim after I called in the claim. I didn’t keep track of the response time, but it was probably within an hour or two, if that. He was very helpful and the roofer he contacted tarped the roof early the next morning.
New Jersey Customer, October 2020

I as able to get a customer service rep on the phone quickly who took the information and got me a claim number to give to the other party. could not have had a better experince.
Virginia Customer, October 2020

It was very easy to be connected to a live person. He was very pleasant to talk with. Answered my question and made sure to ask if I had any other questions before hanging up.
Virginia Customer, October 2020

Just wanted to know when paper policies would arrive? No one knows?
Illinois Customer, October 2020

Steve was very helpful and got the info I needed in a timely fashion
New Jersey Customer, October 2020

The gentleman that was working with me was very knowledgeable and personable
Ohio Customer, October 2020

Very helpful and very pleasant
New Jersey Customer, October 2020

Wait time to talk to represtiative was short, Selective rep was able to start claim process even though I had minimal information to provide, rep was courteous and friendly.
Pennsylvania Customer, October 2020

The billing prep rep was very nice and helpful.
New Jersey Customer, October 2020

The person was professional and waived a portion of my late payment penalty.
Minnessotta Customer, October 2020

we had the accident at 5 a.m. we couldn't even get through to talk to someone till after 7:45 a.m. then it took another 7 hours to have it towed. We haven't heard from one claims adjuster since the first call. I will be shopping around for a new company if this repair doesn't get any better
Tennessee Customer, October 2020

No issues. All questions answered profesionally
New Jersey Customer, October 2020

Easy to do they spoke in English
Minnessotta Customer, October 2020

costumer services it was great
Virginia Customer, October 2020

Everything was perfect explain
South Carolina Customer, October 2020

Lisa was helpful and pleasant. As an employee myself, I was pleased with how quickly we were able to resolve my concern.
Virginia Customer, October 2020

Long hold time, needed to speak with many people before the final results.
New Jersey Customer, October 2020

My question was answered quickly and kindly
Indiana Customer, October 2020

She was pleasant and gave me the exact information I needed.
Ohio Customer, October 2020

THE LADY I TALKED TO WAS VERY PLEASANT
Minnessotta Customer, October 2020

Very friendly, helpful and understanding to talk to.
Iowa Customer, October 2020

Very knowledgeable and pleasant person who helped ne.
Virginia Customer, October 2020

Very much satisfied as this had come down to the wire on the auto policy. Both the new homeowners and umbrella policies went through without a hitch but the auto had some issues that were worked out before my old policy expired (10-15-20). Happy to have a new company serving our needs.
Virginia Customer, October 2020

I spoke with Hunter and she was absolutely everything I would want in a CS rep. Polite, informative, friendly, helpful, fast, fast and fast which I love, and kept assuring me she's got this and not to worry. Second time I happened to deal with Hunter and it was a pleasure both times. She seems like she likes her job which speaks highly of Selective in my book.
New Jersey Customer, October 2020

I would rather deal with a Selective employee for my insurance needs rather than an agency.
New Jersey Customer, October 2020

No resolution yet.
Maryland Customer, October 2020

Question answered promptly
Virginia Customer, October 2020

Took care of all my issues. Last two payments to selective got totally messed up. Insurance wasnt paid but it was deducted from my mobile banking account.
New Jersey Customer, October 2020

Very friendly and helpful.
Tennessee Customer, October 2020

Wait time wasn't long. Representative was friendly, helpful and spoke clear english with proper grammar.
Tennessee Customer, October 2020

Website wasn't working correctly and customer service was quickly helpful.
Pennsylvania Customer, October 2020

Your representative explained what Selective could do for us as far as insuring household appliances.
New Jersey Customer, October 2020

Answered question about 2nd 1/2 auto policy payment. Selective' should have been preparing a projection of what my rating - and therefore my rate $$$ would be for the next policy year
Rhode Island Customer, October 2020

Employee was great to work with, I regret I was in the car and unable to write down his name.
Illinois Customer, October 2020

I am very satisfied with the help I got
New Jersey Customer, October 2020

the rep was very helpful, was polite, and helpful on my requests. the only problem was finding the phone number in the billing material topay via phione, this could be highlighted better.
New Jersey Customer, October 2020

The representative was extremely friendly and professional. She went above and beyond to make sure I had my questions answered correctly. It was a very positive experience. Thank you.
South Carolina Customer, October 2020

Courteous, informative and touched all the information we needed.
Virginia Customer, October 2020

Person I spoke to was very nice, helpful and informative. Answered all my questions and took care of my needs.
New Jersey Customer, October 2020

The information that I was asking about was answered quickly and courteously
South Carolina Customer, October 2020

Agent was very helpful
New Jersey Customer, October 2020

She was very courteous and answered all questions.
New Jersey Customer, October 2020

The Service Rep was good: polite, professional. However, it seems odd to me that I have two billing accounts; one for vehicles/umbrella and one for homeowners. Seems like it should be one billing account for both policies.
Ohio Customer, October 2020

I recently called to have two vehicles removed from my policy and 2 others added. I ended up hanging up after 30+ minutes on hold. Very disappointing and frustrating.
New Jersey Customer, October 2020

I retired from Selective after working there for 14 years. Of course I'm satisfied with the service and want to give them the highest rating.
Pennsylvania Customer, October 2020

new insurance provider to me i hope you settle my accident dispite
Indiana Customer, October 2020

The issue seems to have had 2 or 3 elements to it for a complete understanding as to what was requested along with what would happen after the request was fulfilled. Not 1 of the 3 separate "service reps" were interested enough to explain with greater detail what other things would happen with my request, i.e., result of request would only be temporary! Only on last call would I find that tid bit out, and only by me asking for more clarity. No real effort put forth by reps to fully explain how it would effect my payment set up.
Pennsylvania Customer, October 2020

Amazing customer service. I was treated with respect and kindness during a stressful time
New Jersey Customer, October 2020

Everything went well.
Pennsylvania Customer, October 2020

I haven’t ran into any problems at this time.
South Carolina Customer, October 2020

Prompt, informative answer
New Jersey Customer, October 2020

Rep pleasant & helped me to make sure. I got auto installment payment paid properly
New Jersey Customer, October 2020

Very pleasant customer service rep and very helpful
Pennsylvania Customer, October 2020

Gave good helpful info
Indiana Customer, October 2020

I was very satisfied help me with my payment
Tennessee Customer, October 2020

No one knew why I was being charged a $10 fee after I was given a refund of $49. They referred me to Carriage Hill Ins. who then referred me back to Selective. This went on for about 4 exchanges. This was very discouraging and unbusiness like.
Tennessee Customer, October 2020

We accomplished what we needed to do
New Jersey Customer, October 2020

they a 100persent for me from the time i calledgreatteam service
Tennessee Customer, October 2020

My statement/bill was extraordinarily confusing (and unnecessarily so.) The lady with whom I spoke checked to see exactly what "prior balance" referred to, found that "Payment(s) we received - thank you" really meant my 2019 premium, and "account activity since your last statement" really meant my 2020 premium. Then she found that I had received a 15% discount for two months, total of $18.90 (approximately the cost of the one tank of gasoline I've purchased since end end of February) and then it made sense. That is a very, very confusing account summary because the line item descriptions are not correct, at least to the consumer. The reason I'm very satisfied has nothing to do with my bill; that would have gotten a very dissatisfied 1. My rating has to do only with the service I received when I called. I do hope you'll consider making the bills easier to figure. It shouldn't be that difficult.
Tennessee Customer, October 2020

representative responded to my question within two minutes!
Maryland Customer, October 2020

Very polite -- gave me the information I needed.
New Jersey Customer, October 2020

very satisfied
New Jersey Customer, October 2020

The rep was kind patient and answered all my concerns.
New Jersey Customer, October 2020

Great customer service. Very professional and fruendly.
Indiana Customer, October 2020

I never received the email containing my proof of insurance that I requested.
Pennsylvania Customer, October 2020

The agent Ann was vert helpful.
New Jersey Customer, October 2020

They solved my problem
Ohio Customer, October 2020

Very caring and spoke clearly where I could understand her.
South Carolina Customer, October 2020

Ann answered right away and help me with everything I needed.
Minnessotta Customer, October 2020

HE took it like I like for it to be done and not hold you for any linth of time
Tennessee Customer, October 2020

Response time was great.
South Carolina Customer, October 2020

The caller was extremely empathetic and answered all of my questions.
Pennsylvania Customer, October 2020

Very polite. Answered my questions
Indiana Customer, October 2020

All questions were answered and got back to me with an update as well.
Iowa Customer, October 2020

Joyce was patient, knowledgable and pleasant to work with. An excellent representative of your company.
New Jersey Customer, October 2020

My problem was resolved immediately.
Pennsylvania Customer, October 2020

Phone call made it easy to terminate my coverages. Paperwork was immediately sent to me. And Monique was extremely knowledgeable, expedient and most of all friendly.
New Jersey Customer, October 2020

Pleasant and polite person
Pennsylvania Customer, October 2020

I found the amount of individual vehicle insurance before she did!
Arizona Customer, October 2020

simple solution
Maryland Customer, October 2020

very helpful , very nice
Virginia Customer, October 2020

Confidence in my agent.
Pennsylvania Customer, September 2020

I wanted to ask a question regarding coverage and the very nice lady I spoke with said I should speak with an adjuster and none were available . She was very courteous and professional but couldn’t answer my question . No worries.
Tennessee Customer, September 2020

issue cleared up
Maryland Customer, September 2020

Rep replied quickly, gave me the info I needed
Pennsylvania Customer, September 2020

The agent was wonderful. I felt like I was talking to a friend. My situation is stressful, but she made me feel hopeful.
Tennessee Customer, September 2020

Very attend and easy to report a claim
Pennsylvania Customer, September 2020

immediately responsive. Helpful
South Carolina Customer, September 2020

Your representatives handled my billing problem with a great attitude! All employees who waited on me deserve a 5 star rating! Excellent customer relations should be put in their employee fill.
Maryland Customer, September 2020

answer all questions
Maryland Customer, September 2020

Ashley, the customer service rep I spoke with first was very knowledgeable, professional and polite. She helped me set up auto pay on all our accounts. And it was a smooth handoff to the payments rep, I think her name was Allison, who was also very polite and efficient. Great service!
Minnessotta Customer, September 2020

Excellent service
Rhode Island Customer, September 2020

From the time Carter answered the phone he was helpful and professional. Although I was calling to cancel a policy, I never felt judged or berated. He is an asset to your organization!
New Jersey Customer, September 2020

everyone was very helpful.
New Jersey Customer, September 2020

Good service and very professional.
Tennessee Customer, September 2020

Knowledgeable and articulate employees
Virginia Customer, September 2020

Your agent was very helpful and appreciated my dilemma .
Virginia Customer, September 2020

Employee was very courteous and friendly.
South Carolina Customer, September 2020

I originally was in the business & the woman in charge was very efficient & professional
New Jersey Customer, September 2020

Questions answers accurately
Maryland Customer, September 2020

Quick service, attentive and thorough
Rhode Island Customer, September 2020

The adjuster over my claim seems to be disinterested in helping me with my claim.It is my understanding that a claims should work for you and make the situation as easy as possible. Unfortunately that has not been my experience.
Tennessee Customer, September 2020

The initial communication led me to believe it would only take a phone call to qualify for tre decreasing deductible program. I agreed to the $10 charge, but I have mixed feelings since neither if us has had an accident in over 20 years.
Indiana Customer, September 2020

Everything ok so far
New Jersey Customer, September 2020

Service rep was knowledgeable and was able to assist me in changing policy.
Pennsylvania Customer, September 2020

Simply so easy to deal with thank you
New Jersey Customer, September 2020

The agent was very pleasant and knowledgeable
New Jersey Customer, September 2020

The first person I spoke with was very kind and helpful, however in an attempt to transfer my call, I was disconnected and she did not reach out to me again. My second person was not rude, but seemed in a hurry and not that interested in assisting me. Once I was informed I could get the information I needed from my insurance agent I was successful speaking to his office.
Minnessotta Customer, September 2020

Wait time wasn't too long. Professional.
Pennsylvania Customer, September 2020

Had to transfer to 2 different people before being able to pay the bill by credit card
Pennsylvania Customer, September 2020

I had my needs met promptly
Iowa Customer, September 2020

I was able to solve the problem of why the prearranged automatic payment was not removed from my account and that I am not behind in payment. It has been very hard financially to come up with large sums of money twice a year when trying to live on social security. Monthly payments will help.
Indiana Customer, September 2020

Kindness, professionalism, knowledgeable
New Jersey Customer, September 2020

Representative put me on hold and I got disconnected
Ohio Customer, September 2020

The lady is very professional and told me all information. She has a welcoming attitude, and responded to my emails in a timely fashion after the phone call.
Tennessee Customer, September 2020

The person listened to my reason for requesting some help. She was pleasant, patience & professional. I was more than satisified with the help & time she spent with me.
Rhode Island Customer, September 2020

The Rep was really customer oriented.
Ohio Customer, September 2020

Very helpful and connect me to who I needed to speak to
Maryland Customer, September 2020

Michael was a great help and resolved my problem quickly. However, I requested that a transcript of the chat conversation be emailed to me and I have not yet received it.
Iowa Customer, September 2020

Prompt and courteous service with easy to understand explanations.
Wisconsin Customer, September 2020

The gal that I worked with went the extra mile, tried to explain what’s going on and offered lots of suggestions on how to fix what’s messed up!
Minnessotta Customer, September 2020

Was not resolved. Promised call back was not made
Iowa Customer, September 2020

All my concerns were taken care of efficiently and quickly.
New Jersey Customer, September 2020

I was initially not happy with Selective, as no one picked-up or responded to my initial e-mails sent in August. However, when I called I got Hunter, who was terrific. She found all my e-mails & attachments. She handled my questions in real time and finalized the updates to my coverage that were needed since my remodel, expansion.
New Jersey Customer, September 2020

James is efficient and courteous
Minnessotta Customer, September 2020

My card on file for auto withdraw expired. They were very helpful updating it
Pennsylvania Customer, September 2020

Replies were MINUTES between reply...ultimately couldn’t get me what I needed. Lost connection and follow up was completely absent.
Ohio Customer, September 2020

Representative was very helpful and provided the info I was looking for quickly.
South Carolina Customer, September 2020

Selective representative was able to address Robert's need for coverage on his new vehicle while at the dealer and after office hours. Thank you for your help!
New Jersey Customer, September 2020

The Selective Rep understood my question and worked quickly to provide the answer
New Jersey Customer, September 2020

a very nice lady took care of me very well!
Ohio Customer, September 2020

Bill answered all the questions I asked him.
Wisconsin Customer, September 2020

I called to make a payment, and told the representative that I did not have my account number available. He very kindly and courteously told me that it was not a problem, and that he could help me with my payment anyway. In a matter of 30 seconds I was finished, my confirmation number was given to me, he thanked me for being a customer and told me to have a good day. It was nice to have someone so pleasant taking my payment and he made me feel like it was truly his pleasure. It reminded me of a time when people loved their jobs in customer service, and they were happy to deliver results without a less than happy attitude.
Rhode Island Customer, September 2020

Profesional, caring, and expeditious.
New Jersey Customer, September 2020

I was told someone will reach out to me in twenty minutes, but no one did.
Pennsylvania Customer, September 2020

The procedure to terminate a Contract after moving out from a place is too heavy.
South Carolina Customer, September 2020

Very knowledgeable & handled it very quickly
Illinois Customer, September 2020

I prepaid auctions to save the 6 dollars was told sorry bill had been cut & sent as of today no bill so I was lied to if when I paid if it was in mail were is it today 9/17/20
Tennessee Customer, September 2020

My request was completed in just minutes
Tennessee Customer, September 2020

quick responce
Indiana Customer, September 2020

the women i talked with was a very pleasant and informative. she is a credit to your selective staff.
Pennsylvania Customer, September 2020

I was told my ins score went from 12 to 13 and my car liability ins went from 783 to 985 dollars.. The only thing diff from 1 yr ago is my wife died 2/25. I'v paid cash for my houses, cars and everything else all my life. I only have a credit card with excess 25,000 limit that is paid in full the day I get the bill. Pls check what I said. I don't believe in charging anything. How could you do this to me. The lady at your company told me to go check things out with your ins score provider and dispute any derogatory (she used that word a dozen times - so disgusting to me - findings that I take exception to. I hope you take the time to read this as I'm about 82 yrs old and have plenty to do. I would say more about the lack of cooperation from your office/company but feel it would not benefit either of us. You have my phone number and can call me. Gary Rogers
Iowa Customer, September 2020

Pleasant and courteous representative who handled my inquiry with The utmost efficiency.
Virginia Customer, September 2020

Rep was very courteous and knowledgeable.. helped me with my questions
Maryland Customer, September 2020

So good and so friendly I am so happy with selective
Tennessee Customer, September 2020

The person I talked to was very nice and very well informed.
South Carolina Customer, September 2020

The representative was very kind
New Jersey Customer, September 2020

Very helpful and quickly resolved!
New Jersey Customer, September 2020

Good service
Tennessee Customer, September 2020

Prompt and professional
Rhode Island Customer, September 2020

The associate I spoke with was very helpful. But the problem that caused the stress was getting a cancellation warning for our policy, after I had already paid it online. My banking statement showed that it was paid on September 2, 2020. The letter I received threatening cancellation was dated September 11 and arrived two or three days after that. My actual payment was not due until September 6, and I paid for the entire year, not just the amount shown on my bill.
Virginia Customer, September 2020

Thought I had a valid claim, but I guess not. Your AIC seemed to imply something vague about waiting for 5 months to file a claim. That info should have been included in te adjuster's report since I explained that to her.
Tennessee Customer, September 2020

Very satisfied with the service. Call wait time was over 7 minutes. Not satisfied that I could not cancel a car insurance policy over the phone or online for I car I donated to charity.
New Jersey Customer, September 2020

Promp Courteous Showed concern for me
Maryland Customer, September 2020

The customer service rep, Amy, was polite, well-informed informative, and accommodating. The service was quick and exactly what I needed at the time.
Pennsylvania Customer, September 2020

The representative was friendly and helpful.
New Jersey Customer, September 2020

Because the representative was not able to answer my question. I was told by Murphy Insurance to call Selective if i had any concerns
Ohio Customer, September 2020

The lady who helped me was fabulous. She deserves a raise. She calmed my nerves and helped me flawlessly.You need more like her
South Carolina Customer, September 2020

The representative was very helpful and asked questions to make sure I had all of the insurance that I might need going forward based on the change to the policy being requested
New Jersey Customer, September 2020

Because Natalie went above and beyond and did what she said she was going to do and I was very impressed she. Did callback address she said she would Very kind and personable young lady and very professional and honest she should be commended for her attention to customer service and her personal touch
Tennessee Customer, September 2020

Care and concern willing to help and anwser questions and concerns
Minnessotta Customer, September 2020

Christy was really helpful
South Carolina Customer, September 2020

Hopefully issue is taken care of. I requested a follow up and hope they follow through.
New Jersey Customer, September 2020

I waited on the phone for close to one hour. Otherwise Marge was a big help once she answered.
Minnessotta Customer, September 2020

The representative was courteous professional and helpful.
New Jersey Customer, September 2020

The representative was very polite and understanding I'm very helpful
Pennsylvania Customer, September 2020

There was no issues with the individual I chatted with. He was as helpful as he could have been. My issue is with your app I used to make payment and your policy regarding paying back money sent to you. The first payment I made was not acknowledged via the app or email for almost a day afterward and me being as persistent as I am about paying bills early as I can figured maybe the transaction did not go through. Therefore I ended up making a second payment for the same amount totalling over $600. Soon after this I realized both payments did indeed go through to you, my mistake, but I felt somewhat deceived by your apps inability to properly inform me of the first payments processing status. So then I figured it was an honest mistake and that I would contact the text chat feature on your app and resolve the issue. I figured you would simply be able to sent me back my second over payment as easily as I sent it to you, but I was wrong. For some reason you have to hold onto my hard earned $600+ for 10 days and then send me a paper check in the mail that I have to bring to the bank? Thanks for the inconvenience, but that is ridiculous. How hard is it to quick send me back my money? I am just a person with a bank account and I can send you money in a snap, you are a huge insurance company with hundreds, maybe thousands of employees and you cannot figure out how to return payments to your customers as easily as they send them to you? Just don't think that is a good policy. Due to this, I will be looking around for another insurance company to insure my vehicles and property.
Wisconsin Customer, September 2020

Very friendly
Tennessee Customer, September 2020

We were so happy to work with Selective. Very caring and helpful and friendly.
Minnessotta Customer, September 2020

Would have been 10, but it was a long wait the first time I called. Second time 6 min and better.
Pennsylvania Customer, September 2020

Great customer service. Went out of way to try and resolve issue
New Jersey Customer, September 2020

it took 3 weeks to get a overpaid check. they said 1 week.
Tennessee Customer, September 2020

The customer representative was polite and listened to what I had to say. She was very helpful and answered all my questions.
Tennessee Customer, September 2020

very helpful and satisfied with how the call was handled and completed.
Virginia Customer, September 2020

Very professional and helpful
New Jersey Customer, September 2020

fast & friendly
New Jersey Customer, September 2020

Friendly and helpful staff. Excellent service. Affordable.
Ohio Customer, September 2020

I’m going to be taking my business elsewhere
Arizona Customer, September 2020

Because your company was very helpful in everything I needed done. Thanks Outstanding Job!!
Arizona Customer, September 2020

It was a smooth and easy transaction. I have no complaints with the service.
Virginia Customer, September 2020

My questioned was answered immediately.
New Jersey Customer, September 2020

Quick response to inquiry
Indiana Customer, September 2020

Seeing how you cancelled my policy after paying you my premiums on time for over 35 years I cannot say anything good about your company. It is hard to believe any reputable company would do this to a 71 year old man. Just take my money and run That is a good company policy don't you think Thanks a lot
Pennsylvania Customer, September 2020

Courteous, knowledgeable, helpful.
New Jersey Customer, September 2020

Representative was very helpful on the phone. He even phoned back after he researched some information. However, I had asked some other questions which required more research and have not received a return phone call.
New Jersey Customer, September 2020

Answered quickly, but couldn't provide all of the details but told where I could find the info.
South Carolina Customer, September 2020

agent was pleasant and professional and explained everything to me very clearly
New Jersey Customer, September 2020

Billing person difficult to understand and had difficulty understanding my problem.Not sure she ever realized my issue.When I asked for resolution,she said “That is just the way it is done,there is nothing I can do”
Tennessee Customer, September 2020

Gave me up to date info on my recent payments I thought weren’t made.
South Carolina Customer, September 2020

No one had an answer to my question as to how my insurance rating was used to compute my premium or what my credit rating had to do with my insurance.
New Jersey Customer, September 2020

Rep was rude. Did not explain things clearly. Ended the phone call thankful we no longer use you
Pennsylvania Customer, September 2020

The adjuster was very pleasant and helpful.
Iowa Customer, September 2020

Very helpful and took of my needs rewuestse
Wisconsin Customer, September 2020

Was very polite an helpful
Ohio Customer, September 2020

Because they took care of everything that I needed done.
Pennsylvania Customer, September 2020

I knew so had to change payment cards and put it off until the last minute. I called on the due date as was initially told my payment had already gone through. I knew this couldn’t possibly be the case. (Unless money had magically appeared in my account, which would have been splendid, but not likely ) I double checked my accounts, called back and The young lady who assisted me in researching this, changing my payment method and processing the payment was pleasant, professional, personable and efficient. Selective is fortunate to have her!
South Carolina Customer, September 2020

Quick service
Indiana Customer, September 2020

The Representative Was very helpful and knowledgeable and a pleasure to deal with. Thanks
Virginia Customer, September 2020

Friendly and thorough.
Arizona Customer, September 2020

i called late in the evening and the representative I was talking to went out of her way to try to help me with my situation. She was patient and sincere about assisting me.
New Jersey Customer, September 2020

question answered, polite and prompt
Wisconsin Customer, September 2020

Quick and got it done !!!!
Indiana Customer, September 2020

The employees I talked to regarding my issue where very professional and helpful. However a billing error had caused me to need to call in after receiving a letter saying my policy would be cancelled if payment was not received. The issue was resolved however it took me contacting both selective and my mortgage escrow provider to figure out what happened.
Ohio Customer, September 2020

Wonderful conversation. Easy to add a vehicle to my policy.
New Jersey Customer, September 2020

Everything worked out for us
New Jersey Customer, August 2020

The representative was very polite, helpful! She explained many things and stayed on the phone along with guiding me step by step with online instructions.
New Jersey Customer, August 2020

answered all questions and connected me with my agent
New Jersey Customer, August 2020

Customer service
Tennessee Customer, August 2020

I could not believe how easy it was to talk to your agent. She clearly understood what I wanted and provided satisfactory answers. She seemed to go the extra mile for me. Since I switched to Selective years ago, I have never been more happier with Insurance companies.
Indiana Customer, August 2020

The initial claims reporting experience went well. We heard back in a timely matter. Everyone I spoke to was very polite.
Iowa Customer, August 2020

Clear explanations, some extra information, pleasant conversation, intelligent representative.
New Jersey Customer, August 2020

Customer Representative was very helpful
South Carolina Customer, August 2020

FAST FRIENDLY EFFICIENT
South Carolina Customer, August 2020

I received excellent customer service on both e ds. There really no wait from the service provider. He came in 29 minutes or less from my call for service and fi ed my probl6 in less than 19 minutes. Thsnk you for great road side assistance. I am very pleased.
Ohio Customer, August 2020

I understood very well with your reply.
Tennessee Customer, August 2020

She was sympathetic and understanding my problem. This was the first time I had to file a claim with my home owners insurance and wasn’t exactly sure what needed to be done
Pennsylvania Customer, August 2020

The reason for my call was to add on another vehicle to my auto policy and this was done in a short period of time and very efficiently.
New Jersey Customer, August 2020

The Representative answered all my questions.
Tennessee Customer, August 2020

Good customer service is rare, and it's appreciated. IT was fantastic and was very careful to make sure she understood my concerns and answered my questions.
Maryland Customer, August 2020

i tried to cancel homeowners policy but was told the local agent would have to do it. Still waiting for the local agent to call me back to cancel!
New Jersey Customer, August 2020

My question was answered fully and professionally
Rhode Island Customer, August 2020

Selective was increasing premiums with no claims on both home owners and auto! Autos decrease in value so insurance liability is less!
Iowa Customer, August 2020

The agent I talked to was very helpful and seemed to understand why I was upset about receiving a bill that was for last years policy.
New Jersey Customer, August 2020

The agent was helpful, knowledgeable, and very professional
Ohio Customer, August 2020

The customer service rep was very polite, patiently answered my questions, and made the changes to my policy I requested.
Pennsylvania Customer, August 2020

very fast
Minnesotta Customer, August 2020

Woman was very nice. Problem was I got a past due cancellation notice. I never ever got the original invoice! You never sent it to me.
Illinois Customer, August 2020

BECAUSE OF HIS KNOWLEDGE AND HOW NICE HE WAS
South Carolina Customer, August 2020

Everyone was so professional and kind.
Pennsylvania Customer, August 2020

Everything was taken care of very smoothly and quickly I was told that the estimator would get a hold of me the next day he got a hold of me that day that was very fast I can’t thank him enough
Minnesotta Customer, August 2020

I FINALLY GOT SOMEONE TO UNDERSTAND MY PROBLEM AND SHE UNDERSTOOD WHAT NEEDED TO BE DONE AND SAID SHE WOULD SUBMIT A REQUEST TO TAKE CARE OF THE ISSUE.
Tennessee Customer, August 2020

My issue was resolved in a timely manner and in a professional and polite way.
Pennsylvania Customer, August 2020

My question was answered.
Maryland Customer, August 2020

None needed
Ohio Customer, August 2020

The associate was polite and knowledgeable and responded to my request quickly
New Jersey Customer, August 2020

The girl told us someone would be calling us the same day I called ( Saturday) but we did not hear from anyone until Monday.
Ohio Customer, August 2020

The woman was polite provided all the help I needed took care of all my needs
New Jersey Customer, August 2020

Told me to contact agent for my question
New Jersey Customer, August 2020

Very good customer service.. .
South Carolina Customer, August 2020

Very professional and helpful.
Pennsylvania Customer, August 2020

Customer service rep was patient, friendly and took care of my requests promptly.
New Jersey Customer, August 2020

great response and timely.
Maryland Customer, August 2020

Helpful,patient and listened to me and gave advice for settin g up automatic payment in the future
Maryland Customer, August 2020

Service was very professional
New Jersey Customer, August 2020

The customer rep was awesome. But the task hasn't been completed yet.
Minnesotta Customer, August 2020

Very friendly and efficient
Iowa Customer, August 2020

Very much to the point and specific about action in the near future and a window of action for the next function.
Iowa Customer, August 2020

When I contacted you guys about the possible damage you were very quick, understanding, very friendly. I feel comfortable and protected
Iowa Customer, August 2020

Quick, friendly service.
South Carolina Customer, August 2020

The representative took care of my issue quickly.
Minnesotta Customer, August 2020

Timing
Wisconsin Customer, August 2020

Very courteous and new the exact answer!
New Jersey Customer, August 2020

When I was finally connected the rep was extremely courteous and professional. The website should enable the ability to perform policy changes.
New Jersey Customer, August 2020